Abdurehaman Sheki

Economics graduate with professional experience in banking, customer service, and graduate trainee development. Currently serving as a Customer Service Officer at Cooperative Bank of Oromia, with previous experience as a Graduate Trainee. Strong foundation in economics, customer relations, banking operations, communication, problem-solving, and risk awareness. Reliable, honest, adaptable, and committed to delivering quality service and supporting organizational objectives.

Customer Service Officer at Cooperative Bank of Oromia (2024-10 – Present)

• Support customers by providing professional and responsive service.
• Assist with customer service and day-to-day banking-related activities in line with organizational procedures.
• Communicate clearly with customers and colleagues to resolve service needs and inquiries.
• Maintain professionalism, accuracy, confidentiality, and attention to detail in customer-facing activities.

Customer Service Officer at Cooperative Bank of Oromia (2024-01 – 2024-09)

• Served as a Customer Service Officer, supporting customer needs and contributing to effective delivery of banking services.

Graduate Trainee at Cooperative Bank of Oromia (2022-12 – 2023-12)

• Completed graduate trainee service, developing practical exposure to banking operations, customer service, workplace procedures, and professional responsibilities.

Bachelor of Arts (BA) in Economics – Dambi Dollo University, College of Business and Economics (2010 – 2013)