Ahmed Al-Rayes

Commercial Vehicles Sales Professional with over 15 years of experience across the automotive and commercial vehicle sectors, including Mercedes-Benz Trucks, fleet sales, truck body solutions, fleet operations, and after-sales. Experienced in developing key accounts, managing fleet opportunities, handling tender business, negotiating commercial agreements, and delivering complete transport solutions. Strong background in Mercedes-Benz Commercial Vehicles, body builder coordination, business development, and customer relationship management within the Kuwait market.

SALES SUPERVISOR at MERCEDES-BENZ COMMERCIAL VEHICLES – AL MULLA AUTOMOBILES CO. (2024-12 – Present)

• DEVELOP AND MANAGE RELATIONSHIPS WITH KEY ACCOUNTS AND FLEET CUSTOMERS ACROSS CONSTRUCTION, TRANSPORTATION, READY-MIX CONCRETE, LOGISTICS, AND INDUSTRIAL SECTORS.
• GENERATE NEW BUSINESS OPPORTUNITIES AND MANAGE THE SALES PROCESS FROM CUSTOMER REQUIREMENTS AND VEHICLE SPECIFICATIONS THROUGH COMMERCIAL NEGOTIATION AND DEAL CLOSURE.
• MANAGE FLEET SALES OPPORTUNITIES AND PROVIDE COMMERCIAL VEHICLE SOLUTIONS BASED ON CUSTOMER OPERATIONAL REQUIREMENTS.
• COORDINATE WITH DAIMLER TRUCK AND APPROVED BODY BUILDERS TO DEVELOP AND DELIVER COMPLETE TRUCK SOLUTIONS.
• MANAGE PRICING NEGOTIATIONS IN LINE WITH COMPANY POLICIES AND COMMERCIAL OBJECTIVES.
• COORDINATE VEHICLE SPECIFICATIONS AND DELIVERIES TO ENSURE COMPLIANCE WITH AGREED CUSTOMER REQUIREMENTS.
• COLLABORATE WITH AFTER-SALES TEAMS TO PROMOTE SERVICE SOLUTIONS AND SUPPORT LONGTERM CUSTOMER SATISFACTION.
• SUPPORT SALES TARGETS, KPIS, MARKET ANALYSIS, COMPETITOR MONITORING, AND PERIODIC SALES REPORTING.

SALES MANAGER at TREMCO INDUSTRY CO. – KUWAIT (2024-03 – 2024-11)

TRUCK BODY BUILDER MANUFACTURER

• DEVELOPED AND EXECUTED SALES PLANS TO SUPPORT COMPANY OBJECTIVES AND EXPAND MARKET PRESENCE.
• MANAGED CUSTOMER RELATIONSHIPS AND DEVELOPED NEW BUSINESS OPPORTUNITIES WITHIN THE COMMERCIAL VEHICLE AND TRUCK BODY MARKET.
• MONITORED SALES PERFORMANCE AGAINST MONTHLY VALUE AND VOLUME TARGETS.
• WORKED WITH CUSTOMERS TO UNDERSTAND OPERATIONAL REQUIREMENTS AND PROVIDE SUITABLE TRUCK BODY SOLUTIONS.
• COORDINATED COMMERCIAL REQUIREMENTS WITH INTERNAL DESIGN, COSTING, AND PRODUCTION TEAMS.
• MONITORED MARKET TRENDS, COMPETITOR ACTIVITIES, AND POTENTIAL SALES OPPORTUNITIES TO SUPPORT BUSINESS DEVELOPMENT.

FLEET IN CHARGE at MEZZAN HOLDING CO. – KUWAIT (2023-09 – 2024-02)

• MANAGED FLEET SCHEDULING, ROUTING, VEHICLE UTILIZATION, AND OPERATIONAL REQUIREMENTS.
• COORDINATED PREVENTIVE MAINTENANCE AND VEHICLE SERVICING TO SUPPORT FLEET AVAILABILITY AND SAFETY.
• MONITORED FUEL USAGE AND FLEET UTILIZATION TO IMPROVE OPERATIONAL EFFICIENCY AND CONTROL COSTS.
• SUPERVISED FLEET MAINTENANCE REQUIREMENTS, SPARE PARTS PURCHASING, AND VEHICLE REPLACEMENT NEEDS.

SENIOR SALES ENGINEER at BATEK INDUSTRY COMPANY – KUWAIT (2021-02 – 2023-08)

TRUCK BODY BUILDER MANUFACTURER

• DEVELOPED NEW ACCOUNTS AND MANAGED TECHNICAL SALES OPPORTUNITIES FOR CUSTOMIZED TRUCK BODY SOLUTIONS.
• IDENTIFIED CUSTOMER OPERATIONAL REQUIREMENTS AND MATCHED THEM WITH SUITABLE TECHNICAL AND COMMERCIAL SOLUTIONS.
• COORDINATED WITH DESIGN AND COSTING TEAMS TO PREPARE CUSTOMER PROPOSALS AND ORDERS.
• PROVIDED CUSTOMERS WITH TECHNICAL INFORMATION REGARDING PRODUCTS, EQUIPMENT, AND APPLICATIONS.
• PREPARED SALES ENGINEERING REPORTS AND FOLLOWED OPPORTUNITIES THROUGH THE SALES PROCESS.

SENIOR CUSTOMER SERVICE ADVISOR at MERCEDES-BENZ – AL-BISHER & Z. AL-KAZEMI – KUWAIT (2018-03 – 2021-01)

• MANAGED CUSTOMER SERVICE REQUIREMENTS AND RESOLVED SERVICE-RELATED CONCERNS.
• ADVISED CUSTOMERS ON REPAIR REQUIREMENTS, SERVICE OPTIONS, PARTS, AND COST-EFFECTIVE ALTERNATIVES.
• COORDINATED WITH WORKSHOP AND PARTS TEAMS TO SUPPORT TIMELY VEHICLE REPAIR AND DELIVERY.
• PROMOTED AVAILABLE SERVICE AND PARTS SOLUTIONS WHILE MAINTAINING LONG-TERM CUSTOMER RELATIONSHIPS.

SERVICE ADVISOR at FORD – ALGHANIM AUTO – KUWAIT (2016-02 – 2018-03)

SERVICE ADVISOR at SUZUKI – MUSTAFA KARAM – KUWAIT (2009-08 – 2015-11)

BACHELOR'S DEGREE in BUSINESS ADMINISTRATION (MANAGEMENT INFORMATION SYSTEMS - MIS) – HIGHER INSTITUTE OF MANAGEMENT & COMPUTER, PORT SAID – SUEZ CANAL UNIVERSITY, EGYPT (2008)