Sonia Taneja

Square Yards Real Estate LLC | Abu Dhabi, UAE

Regional Manager | Oct 2021 – Present

Responsible for sales and revenue generation for International Property Management.
Developing relationships with key decision-makers in target organizations for business development.
Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business.
Managing activities pertaining to negotiating / finalization of deals for smooth execution of sales.
Initiating and implementing process/procedure changes/improvements and ensuring optimal utilization of the available resources.
Developing plans and value-added solutions designed to assure achievement of agreed to the volume, market share, and profit objectives.
Analyzing the latest marketing trends and tracking competitor’s activities and providing valuable inputs for fine-tuning sales & marketing strategies. Developing promotional campaigns around major product launches.
Leading, training & monitoring the performance of team members to ensure efficiency in Sales/Service operations, meeting of individual, and group targets.

Autologix Pvt. Ltd. | Delhi, India

Conduct monthlyplanning and budgeting for the customer relationship department.
Define customer relationship programs, and key initiatives Service divisions in association with the workshop seniormanagement to achieve customersatisfaction index.
Analyze customer satisfaction levels and define customer specific plans to ensure delight for all current and prospective customers
Maintain and monitor customerrelations department KPIs (including CSI).
Conduct regular reviews of CSI with the management and highlight areas of concern and define an overall actionplan.
Independently engage with customers to take feedback and drive process improvement especially thosewith low CSI.
Consolidate best practices across the industries around customer delight and drive new and innovative initiatives

Open and distribute incomingregular calls, electronic mails, other material,and co-ordinate the flow of information internally with other departments and organizations.
Answer telephone and electronic enquiries and relay telephone calls and messages
Set up and maintainmanual and computerized information filing systems
Determine and establish office procedures
Greet visitors, ascertain nature of business and direct visitors to employeror appropriate person
Record and prepare minutesof meetings
May supervise and train office staff in procedures and in use ofcurrent CRM software.
International Dealer Standard audit management

Operations Department

AdminResponsibilities

Planning, organizing, providing leadership and controlling administrative functions.
Providing trainingand development of computer skillsto new team mates.
Prepare MIS Reports viz. Payroll, Budgets, Accounts, Personnel.
Supervising and monitoring the work of clerical and administrative staff