Amal Ezzat Alazab

An enthusiastic, adaptive and fast-learning person with a great interest to improve my experiences, I practically enjoy collaborating with colleagues from different backgrounds to develop new skills and solve new challenges.

English, Spanish and Arabic instructor - Berlitz Peru

(2023-01)

• Teach using the techniques of the Berlitz Method and following the Berlitz teaching principles.
• Deliver high quality, learner-centred instruction.
• Help customers achieve their goals.
• Create a positive classroom atmosphere.
• Support Quality Management at all levels of instruction

English- Spanish medical & juridical interpreter - Conceptual business solutions

(2021-01 - 2023-12)

• Bridge language gaps between healthcare providers and non-English-speaking patients for clear and accurate medical communication.
• Provide language support during legal proceedings, ensuring effective communication between parties in trials and depositions.
• Translate legal & Medical documents to aid individuals with limited English proficiency in understanding legal content.
• Adhere to ethical standards, maintain confidentiality, and collaborate with legal professionals in preparation for legal proceedings.

Analyst & CS technician - Junior PM - Dell technologies

(2021-01 - 2022-12)

• Provides front end non-technical support for Dell Technology's Internal and External Customers.
• Inspect and influence global process alignment for incident management.
• Interface with Global support teams and Field personnel.

Consultant & Analyst - Expedia

(2017-01 - 2020-12)

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Senior sales -Spanish account - EL-Malek company for herbs & essential oils

(2017-01 - 2018-12)

• Management and conversion of inbound leads.
• Sales forecasts and reports.
• Constant management of customer relations.

Administrative technical secretary Technical Office - Ministry of commerce

(2016-01 - 2018-12)

Technical Office of the Assistant Minister – First Undersecretary of the Ministry –Minister Plenipotentiary Head of the Egyptian Commercial Representation

• All Administrative tasks
• All interpretation & translation related tasks

Economic researcher - Ministry of commerce and industry

(2015-12 - 2016-12)

December 2015, was part of the team in charge of the Eastern European countries department to take care of many traditional administration tasks.

• organize documents, enforce data entry standards use default values, define required fields.
• Set up data validation Monitor data quality
• Take care of all logistics involved in setting up and implementing an event
• 2016 was involved in the 'Planning and Development department' to assume the task of create innovative initiations adopted by commercial departme.
• Being part of the coordinative and supervising team of 'GO GLOBAL' forum organized by the Egyptian commercial services in collaboration with the Federation of Egyptian Industries (FEI) and the Egyptian Exporters Association – Expo link (EEA) that aim at building a generation of new exporters.

Tour operator - Golden Nile

(2014-01 - 2015-12)

• Devise, arrange and promote holidays and travel options
• Work with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements
• Make arrangements for transport, accommodation, tours, and activities
• Draw up complicated travel itineraries and ensuring that the customers' needs are met.

English instructor - Ikid Academy

(2013-01 - 2014-12)

• Planning, preparing and delivering lessons
• Preparing teaching materials
• Helping participants improve their listening, speaking, reading and writing skills.
• Tracking and reporting on learners' progress.

Bachelor of Arts - Spanish - Faculty of arts, Cairo University (2013-12)

Post graduate preparation studies - Spanish philology (MULCH program) - Cairo University in cooperation with Salamanca University (2016-12)

Diploma - Tourism & Travel Management - Sinai institute