Aymane Bissat

Guest Experience professional with 3+ years in VIP airport operations and 5-star hospitality. Delivers seamless service for high-volume passenger flows, VIP delegations, and complex requests. Fluent in Arabic, English, and French.

PASSENGER SERVICES ASSISTANT - Zayed International Airport - UAE

(2023-01)

• Serve 5,000+ VIP and regular passengers monthly across boarding, transit, and premium lounge touchpoints
• Coordinate with security, airline, and lounge teams to resolve 300+ passenger queries per month with speed and professionalism
• Awarded Certificates of Appreciation by UAE Ministry of Defense and Plaza Premium Group for service excellence

GUEST SERVICE AGENT - Hyatt Regency Hotel - Casablanca

(2022-01 - 2023-01)

• Assisted 3,000+ guests monthly across front desk and concierge operations in a 5-star international hotel
• Managed multilingual guest communication (Arabic, English, French) contributing to a 95% guest satisfaction score
• Recognized by management for exceptional service delivery and seamless cross-team collaboration with housekeeping and F&B

FRONT DESK OFFICER - Farah Hotel - Casablanca

(2019-01 - 2022-12)

• Delivered front desk operations for 100+ daily guests and drove a 15% improvement in guest experience ratings
• Resolved 40+ weekly guest concerns while coordinating VIP services across front office, housekeeping, and concierge teams
• Maintained accurate guest records and leveraged property management systems to streamline check-in and check-out workflows

TECHNICIAN DIPLOMA - WOOD TECHNIQUES - SIPE Institute (2021-07)

SPECIALIZATION DIPLOMA - Aluminium Joinery Institute of Technology Applied Moulay Rachid Ben M'sik (2017-07)