Cecilia Chishimba

Experienced Waitress with several years of professional experience in fast-paced restaurants. Skilled in taking orders, serving food and beverages, handling customer requests, and ensuring a pleasant dining experience. Adept at maintaining cleanliness, managing tables efficiently, and providing excellent customer service to enhance guest satisfaction.

Waitress at SFC Restaurant (2025-01 – Present)

Waitress at fast-paced restaurant providing excellent customer service

• Greet and welcome customers, providing a friendly dining experience
• Take accurate food and beverage orders from guests
• Serve meals and drinks promptly and efficiently
• Set up and maintain clean, organized tables and dining areas
• Handle cash, POS systems, and process payments accurately
• Assist kitchen and bar staff with timely order delivery
• Respond politely to customer inquiries and special requests
• Monitor customer satisfaction and address complaints professionally
• Follow hygiene, safety, and restaurant service standards
• Collaborate with team members to ensure smooth restaurant operations

Waitress at Great North Academy (2019-01 – 2025-12)

Waitress in school cafeteria serving students, staff, and visitors

• Greeted and assisted students, staff, and visitors in the cafeteria
• Took and served meal and beverage orders efficiently
• Maintained cleanliness of tables, counters, and dining areas
• Handled cash payments and managed POS transactions accurately
• Assisted in meal preparation and serving portions as needed
• Monitored food quality and ensured proper presentation
• Responded politely to customer requests and inquiries
• Organized inventory of food, drinks, and supplies
• Coordinated with kitchen staff for smooth meal service
• Followed hygiene, safety, and cafeteria service standards

Secondary Certificate

Diploma in Business Administrating