Customer Service Professional
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Customer service professional with over 16 years of experience in the web hosting and domain industry. Proven track record in leading high-performing teams, improving operational efficiency, and enhancing customer satisfaction through strategic, data-driven initiatives. Skilled in escalation management, coaching, and cross-functional collaboration, with a strong focus on delivering exceptional service and fostering a culture of accountability and continuous improvement.
Customer Service Professional with 15+ years of experience in the tech and web hosting industry, progressing from frontline technical support to leadership roles. Proven track record in managing high-volume customer care operations, coaching teams, and optimizing KPIs such as AHT and shrinkage. Skilled in team development, process improvement, and delivering consistent service excellence. Strong technical foundation in web hosting, domains, and email support.
Bachelor of Science in Psychology
University of San Jose–Recoletos (USJR)
Completed under the Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP)
