Cleo Aicitel Sanchez

A passionate and detail-oriented Health Information Management (HIM) professional with 9 years of experience; currently seeking a new role/position in the Healthcare industry where my skills and experiences can contribute to organizational success. I have proven exceptional work ethics, comprehensive skill set and can work well under extreme pressure. I am willing to learn new concepts and take on challenging tasks and responsibilities.

Senior Health Information Management (HIM) Coordinator - American Hospital - Dubai, UAE

(2017-07)

• Oversee and supervise the HIM team ensuring that tasks are accomplished to meet productivity goals, timelines and standards established by DHA and the facility.
• Manages data systems with outmost confidentiality and accuracy of patient medical records to meet desired outcomes.
• Facilitate and assist efficiency of Revenue Management Team and other related insurance providers, including release of records for treatment, payment and related operations in accordance with company and UAE regulations.
• Analyzes and audits medical records for accuracy and completeness, reaching out to the relevant and concerned teams (medical and non-medical) for incomplete documentation, corrections and clarifications pertaining to patients records.
• Liaises with medical staff and patients pertaining to the release of medical records either via call, emails, walk-in, and hard copies.
• Safeguards and protects patient's right to privacy ensuring that confidentiality protocols are adhered at all times.
• Handles complaints (medical and non-medical) ensuring standard operating procedures are followed in compliance with company and UAE regulations.
• Provides CD/email links for radiology images using Paxera and Virtru applications.

Sales Administrative Assistant cum Insurance Coordinator - Nexus Insurance Brokers LLC - Dubai, UAE

(2016-04 - 2017-07)

• Acquired quotations from various insurance providers.
• Processed and applied for life, medical (individual and group), property and liability insurance.
• Acquired pre-authorization for clinical procedures, claims and reimbursement processing and submission to insurance providers as well as follow-ups.
• Maintained master list for client applications and payables.
• Performs other administrative roles as deemed necessary.

Medical Records Officer - Vasan Eye Care - Dubai, UAE

(2014-10 - 2016-01)

• Audits medical records for completeness and accuracy
• Prepared patient charts for all admissions and surgeries.
• Coordinated with insurance team for compliance of medical claims, reimbursement, and resubmission.
• Issued medical reports and sick leave certificates.
• Completed submission of DHA Statistical Data
• Routine administrative roles and functions

Operating Room-Post Anesthesia Unit Nurse - Negros Oriental Provincial Hospital - Philippines

(2012-07 - 2014-07)

• Assisted in minor and major surgeries.
• Direct patient care and medication administration.
• Accurate and detailed medical documentation.
• Performed other nursing responsibilities as deemed necessary.

Project Nurse/Company Nurse - Hilmarc's Construction Corporation - Bangko Sentral ng Pilipinas - Philippines

(2010-12 - 2011-12)

• Attended all medical needs and concerns of site workers.
• Administered basic first aid.
• Liaised between hospitals, facility, and patients.
• Performed other medical duties as deemed necessary

Customer Care Associate - Teletech Holdings PH

(2008-10 - 2009-05)

Insurance Account

• Attended huge volume of calls and serviced callers.
• Quoted health/medical benefits as per system tools.
• Requested and sent pre-authorization/pre-approvals for medical procedures
• Analyzed claims submitted, rejected and resubmitted.

Bachelor of Science - Nursing - Silliman University (2006-03)