Denzel Priham Manabat

Dedicated Restaurant Operations Manager with over 20 years of experience in the hospitality and food service industry. Proven track record in overseeing multi-unit operations, managing large teams, and consistently achieving sales and profitability targets. Expert in financial forecasting, inventory control, and implementing standard operating procedures to ensure high-quality service and sustainability.

Operations Manager - Sushi House - UAE

(2024-02)

• Maintained an optimal level of sanitary procedures for all food handling and maintained neat and clean kitchen area and ensured optimal quality of all food preparation and ensured compliance with all standards.
• Developed various strategies to achieve all financial objectives and provide excellent services to all customers and always maintain profitability of facility
• Reviewing menus with team to ensure food quality standards are being met
• Evaluate the performance of all associates within the required timeframe and provide counselling to all associates and forecast all annual budget requirements and recommend ways to maximize all profits.
• Managed total restaurant operations in areas of staff management, customer relations, vendor relations, inventory control, and purchasing of food
• Provided leadership and assistance to ensure that all team members are guest-focused, team-focused, and community-connected.
• Meets restaurant financial objectives by developing financing; establishing relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase sales
• Maintains operations by Following policies and standard operating procedures; implementing production, productivity, quality, and customer-service standards; determining and implementing system improvements.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Maintains Customers satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements. Responsible for the presentation of all products
• Accomplishes restaurant and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Understood the Profit and Loss Statement and helps create action plans for opportunity areas
• Managed the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria
• Ensured overall food quality and handling, safety, security, service and cleanliness standards are met.

Operations Manager (Multi Unit) - FOMO Burger / Techarc Café

(2022-11 - 2024-02)

• Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
• Training staff in appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality
• Reviewing financial reports to identify ways to improve profitability
• Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted through social media channels
• Reviewing menus with team to ensure food quality standards are being met
• Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times
• Hiring and training new employees, as well as terminating workers who are consistently underperforming or disruptive
• Establishing long-term business goals and objectives to improve the overall performance of the restaurant
• Responsible for overall operational, financial and management for the team. With strong hospitality experience to ensure the reputation of the company is maintained at the highest level
• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
• Meets restaurant financial objectives by developing financing; establishing relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase sales
• Maintains operations by Following policies and standard operating procedures; implementing production, productivity, quality, and customer-service standards; determining and implementing system improvements.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Maintains Customers satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements. Responsible for the presentation of all products
• Accomplishes restaurant and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Operations Manager - NENE Chicken - Middle East - UAE

(2020-12 - 2022-11)

• Financial & Cost Control: Monitor inventory levels, reduce waste, manage food and labour costs, and analyse financial reports to meet profit goals.
• Staff Management & Training: Recruit, train, and supervise employees, create schedules, appraise performance, and foster a positive, productive work environment.
• Operational Efficiency: Implement and enforce Standard Operating Procedures (SOPs), ensure consistent food quality and service, and manage relationships with vendors.
• Customer Experience: Monitor guest satisfaction through feedback, online reviews, and on-site observation, ensuring high-quality service standards are maintained.
• Health & Safety Compliance: Ensure strict adherence to sanitation, safety, and food handling regulations
• Strategic Planning: Collaborate on menu engineering, pricing strategies, and marketing efforts to drive sales growth.

Restaurant General Manager - Freedom Pizza / Broccoli Pizza & Pasta

(2018-12 - 2020-11)

• Accomplishes restaurant and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
• Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
• Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.

Restaurant Manager - London Fish and Chips - Dubai, United Arab Emirates

(2016-12 - 2018-12)

• Overall, in charge with the operation for Dining and Kitchen Operation
• Managing budgets and financial plans as well as controlling expenditure.
• Maintaining statistical and financial records.
• Setting and achieving sales and profit targets
• Food Cost Control and Targets
• Marketing Activities
• Personnel and Labor Cost Control

Restaurant Manager - Marry brown Restaurant - Dubai, United Arab Emirates

(2014-12 - 2016-12)

• Responsible for the business performance of the restaurant.
• Analyses and plan restaurant sales levels and profitability.
• Organize marketing activities, such as promotional events and discount schemes.
• Prepare reports at the end of the shift/week, including staff control, food control and sales.
• Create and execute plans for department sales, profit and staff development.
• Set budgets or agree them with top management.
• Plan and coordinate menus.
• Coordinate the operation of the restaurant during scheduled shifts.
• Recruit, train, manage and motivate staff.
• Respond to guest queries and complaints.
• Maintain high standards of quality control, hygiene, health and safety.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
• Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
• Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.

Restaurant General Manager - Papa John's Pizza Restaurant

(2013-09 - 2014-11)

• Overall, in-charge of the operation for Dining and Kitchen Operation
• Managing budgets and financial plans as well as controlling expenditure.
• Maintaining statistical and financial records.
• Setting and achieving sales and profit targets
• Food Cost Control and Targets
• Marketing Activities
• Personnel and Labor Cost Control Do cross training to maximize employees' productivity level.
• Conducting and organizing Training sessions or learning activities for restaurant personnel.

Manager - Tong Yang Corporation International Buffet Restaurant - Philippines

(2010-02 - 2013-09)

• Overall, in charge of the operation for Dining and Kitchen Operation
• Managing budgets and financial plans as well as controlling expenditure.
• Maintaining statistical and financial records.
• Setting and achieving sales and profit targets
• Food Cost Control and Targets
• Marketing Activities
• Personnel and Labor Cost Control
• Set budgets or agree them with top management.
• Plan and coordinate menus.
• Coordinate the operation of the restaurant during scheduled shifts.
• Recruit, train, manage and motivate staff.
• Respond to guest queries and complaints.
• Maintain high standards of quality control, hygiene, health and safety.

Hotel Manager - Hotel Sogo

(2007-12 - 2010-02)

• Promoting and marketing the business.
• Managing budgets and financial plans as well as controlling expenditure.
• Maintaining statistical and financial records.
• Setting and achieving sales and profit targets.
• Analyzing sales figures and devising marketing and revenue management strategies.
• Recruiting, training and monitoring staff.
• Planning work schedules for individuals and teams.
• Dealing with customer complaints and comments.
• Supervising maintenance, supplies, renovations and furnishings.
• Dealing with contractors and suppliers.
• Ensuring security is effective.
• Carrying out inspections of property and services.
• Ensuring compliance with licensing laws, health and safety and other statutory regulations.

Restaurant Manager - Shakey's Pizza Restaurant - Philippines

(2004-03 - 2007-12)

• Accomplish Restaurant Staff Development Program Tool
• Provide complete and updated training materials.
• Do cross training to maximize employees' productivity level.
• Conducting and organizing Training sessions or learning activities for restaurant personnel.
• Send employees to training seminars and workshops.
• Monitors employees' performance by providing Performance Appraisal every quarter.
• Conducts proficiency exams.
• Help build employees morale.
• Timely and accurate submission of report.
• Achievement of Delivery Budget & Zero Complaint Achievement.
• Ensure that all deliveries are within the committed time.
• Strictly monitors the delivery callback procedure.
• Ensures that all motorcycles are in good working condition.
• Checks the completeness of all delivery, from the orders, condiments and change.
• Installs at least 30 streamers within the trading area.
• Conduct delivery caravans, distributions of flyers, and install billboards.
• Ensure that all marketing materials are in its proper place.

Assistant Café Manager/Supervisor - Seattle's Best Coffee - Philippines

(2002-07 - 2004-03)

• Direct Orders and Warehousing

BS in Business Administration Management - Business Management - De La Salle University - Dasmarinas (1999 - 2003)

High School - University of Perpetual Help Rizal (1996 - 1999)