Faiza Batool

Operations Manager in Tourism Industry.

Role: Reservation Executive Feb 2024-Sept 2024

Company: United Gate Tourism LLC, UAE

Travel Desk at Vida Beach & Resort Umm Al Quwain, UAE

Job Duties

1- Booking & Reservation Handle reservations for tour packages, and transportation services.

2- Confirm travel details with customers, including dates, times, and special requests. Customer Service & Communication Respond to customer inquiries via phone, email, and in person.

3- Provide detailed information about travel destinations, itineraries, and pricing.

4- Payment Processing & Documentation Process payments, issue invoices, and maintain records of transactions. Verify customer details, payment methods, and travel documents before finalizing reservations.

5- Handle refunds, cancellations, and re-bookings as per company policy. Record-Keeping & Reporting Maintain a database of customer reservations, payments, and travel history. Generate daily, weekly, and monthly reports on bookings and cancellations.

Bachelor of Commerce | B.com 2016-2018

CFE College of Commerce Affiliated by Punjab University - Lahore