Haidi Rezk

Dynamic and detail-oriented professional with over 10 years of diverse experience in operations management, sales, customer service, and administration across the UAE and Iraq. Adept at managing large teams, streamlining operations, and ensuring top-notch customer satisfaction. Known for strong communication skills, problem-solving abilities, and a hands-on approach to achieving organizational goals.

Operations Manager at Wallsnation FZC (2021-01 – Present)

• Monitored production operations to ensure quality standards.
• Reviewed orders and specifications prior to production.
• Recommended adjustments to assembly and production processes.
• Conducted inspections and testing of produced items.
• Managed repair processes and ensured compliance with specifications.

Operations Officer at Al Mafraq International Trading FZC (2020-01 – 2021-12)

• Coordinated vessel supply logistics and ensured accurate documentation.
• Maintained communication with suppliers, agents, and captains.
• Handled customer inquiries and complaints with swift resolutions.
• Ensured product delivery aligned with client requests.

Sales Agent at Al Raheeb General Trading Company (2015-01 – 2019-12)

• Managed clearance of shipping documents and supplier agreements.
• Monitored deliveries and payment confirmations.
• Maintained strong relationships with both suppliers and buyers.

Secretary – Personnel Department at Bhatia Brothers Group (2011-01 – 2015-12)

• Managed over 2000 staff records and HR documentation.
• Supported visa processing and recruitment procedures.
• Handled staff issues and liaised with the PRO for legal paperwork.

Call Center Agent – Ministry of Labour Office at Mena Business Services (2009-01 – 2011-12)

• Handled customer inquiries and resolved issues efficiently.
• Escalated priority complaints and documented call logs.

Bachelor's Degree in Media (2015-01 – 2019-12)