Head of Retail Operations | Multi-Site Leadership
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Retail Operations Leader with 20+ years’ experience managing multi-site retail, luxury, sports merchandising, and pharmacy operations across the UAE and UK. Proven expertise in store expansion, ERP transformation, supply chain optimisation, and operational cost reduction. Strong commercial acumen with full P&L accountability, KPI delivery, and customer experience leadership. Specialist in retail SOP development, compliance, mall relations, and omnichannel integration.
Senior operations leader with over 8 years of experience driving performance across multi-site retail, warehouse, and e-commerce environments in the UAE. Proven track record of strengthening operational structures, improving KPIs, and leading cross-functional teams across sales, finance, logistics, and administration. Experienced in budget oversight, cost control, vendor management, process optimisation, and performance management within fast-paced growth environments.
Recognised for building scalable systems, improving efficiency, and aligning operational execution with commercial objectives. Strong leadership presence with a hands-on approach to delivering operational excellence and sustainable profitability.
HND in Business & Finance
