Florence Kamande

Astute management profession with 8 years background, successful in leading the work of a group of people, delivering targets, effective planning, directing, and overseeing the operations of an organization and fiscal health, strategizing and development using database management system.

Patient Services Coordinator at Aga Khan University Hospital (2024-11 – Present)

• Fielding calls and inquiries from prospective and current patients
• Providing prompt and accurate service to staff, patients, and visitors.
• Addressing patients concerns and resolving issues.
• Scheduling new patients appointments and office visits.
• Sending appointments reminders via phone or mail.
• Preparing and maintaining appointments templates
• Conducting patients registrations and gathering data
• Performing administrative tasks such as scanning and emailing.
• Efficiently and timely managing patients data through meditech database
• Efficiently managing manual systems during system down time
• Managing banking and billing of services offered.
• Securing patients records and beneficiaries
• Processing patients insurances claims

Marketing Specialist at Jenam Kouevi Commercial Brokerage (2022-06 – 2023-06)

• Creating advertising campaigns
• pricing strategies and targeting the demographic data of my target audience
• Working with marketing team to achieve success through more awareness about what we offer.
• Establishing and maintaining relationships with new and existing clients through networking and prospecting.

Customer Service Executive at Expo 2020 Dubai, UAE — TVG Global Events Experts (2021-09 – 2022-03)

6 months contract

• Maintained a positive, empathetic, and professional attitude towards customers all the time
• Responded promptly to clients
• Ensured customer satisfaction
• I led the inventory team in the warehouse
• Provided feedback on the efficiency of the customer service process.
• Great multitask managed more than 80 clients in a day
• Answered questions and queries regarding the merchandise, and processed orders
• Conducted stock take
• I was the contact person of suppliers in regarding the merchandise and ensured sales target was met

Supervisor at Princess Tourism LLC (2019-05 – 2021-08)

• Employed staffs
• Conducted meetings
• Prepared marketing team
• Ensured target are met
• Successfully introduced marketing strategies
• Monitored employee productivity and provided constructive feedback and coaching
• Organized workflow and ensured that employees understand their duties or delegated tasks
• Handled accounts and banking
• Handled the company’a overall portals such as booking hotels, processing visas, booked tours, organized transfers

Executive Customer Service/Administration Assistant at Kartasi Industries International (2017-12 – 2019-03)

• Managed a team of over 500 employees
• Managed COO and CEO Calendars
• Managed the organizations job sheets database
• Organized dispatches and received payments
• Record keeping of beneficiaries
• managed company's sourcing capabilities and supply chain.
• Welcoming guests and attending to them
• Strategized and negotiated with suppliers and vendors to acquire the most cost-effective deals and to reduce procurement expenses.
• Managed procurement processes
• Oversaw suppliers’ relations
• Worked on understanding the organization goals and objectives
• Attending to clients complaints and offering solutions

Senior Administration at Alemash Enterprises International Ltd (2012-01 – 2017-11)

• Implemented workflow procedures based on direction from the company's General Manager
• Supervised employees during day-to-day tasks
• Successfully generated new business leads
• Provided customer support in escalated situations successfully
• Scheduled employees, trained new employees, and hired new employees.
• Managed the overall workflow of the organization

Advanced Diploma in Business Management – University of Cambridge, England (2013)

Advanced Certificate in Information and Communication Technology – Digital Advisory Learning, Kenya (2012)

Computer Applications certificate – Jusnet Business Institute, Kenya (2009)