Furqan Javed

Dedicated and customer-focused CSR (Customer Service Representative) with a proven track record of delivering exceptional service and resolving inquiries effectively. Skilled in handling high call volumes and managing customer concerns with professionalism and empathy. Strong problem-solving and communication skills, with the ability to quickly adapt to changing situations.

Demonstrated ability to build rapport and establish positive relationships with customers, leading to increased customer satisfaction and loyalty. Proficient in utilizing CRM systems and maintaining accurate records. Seeking an opportunity to utilize my customer service expertise and contribute to the success of a customer-centric organization.

Airport Coordinator (Representative) at CCL (Connection Chauffeur Limo) (2023-08 – Present)

As an airport representative in CCL, my duty is assisting the guests with anything related to their flight arrangements. Moreover, my duties include going to the airport to greet VIP guests upon arrival, carrying luggage, and making transportation arrangements and sometimes providing transport for Dubai tours.

Supervisor at TalkAgent (2021-03 – 2023-06)

Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference. Evaluated employee performance and coached and trained to improve weak areas. Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently. Monitored workflow to improve employee time management and increase productivity.

CSR (Customer Support Representative) at TalkAgent (2020-03 – 2021-02)

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Recommended solutions to complex situations through research and critical thinking and escalated customers to supervisors for enhanced support. Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions.

Cashier at ALDO

Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues. Helped customers complete purchases, locate items, and join reward programs. Greeted customers entering the store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Executive at ALDO

Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Developed and delivered engaging sales presentations to convey product benefits. Retained excellent client satisfaction ratings through outstanding service delivery.

Matriculation – Govt High School

Intermediate – Private institute (2020 – 2021)