Greeshma Devi GR

I hold a Diploma in Airline & Airport Management with 10+ years of experience in Face-to-Face Customer handling and have spent several years working in Dubai’s fast-paced service industry.

CUSTOMER RELATIONS TEAM LEAD - OPERATIONS at GRAY WELLNESS CLUB BY SEVEN (2025-11 – 2026-07)

• Daily Operations Oversight
• Assistant to Branch Manager
• Inter-Departmental Coordination
• Grooming & Audit Compliance
• Reporting & Analytics
• Cross-Selling & Upselling
• Feedback & Grievance Resolution
• Rostering & Resource Allocation
• Standard Operating Procedures

CUSTOMER RELATIONS OFFICER at SEVEN WELLNESS CLUB (2024-10 – 2025-10)

• Frontdesk Executive Duties
• Zoho CRM Operations
• Facility Tours and Promotions
• Member Retention
• Appointment Bookings
• POS & Billing

ADMIN EVENT COORDINATOR at XO BILLS EVENTS MANAGEMENT LLC (2023-06 – 2024-04)

• First face of the Company
• Face-to-Face Guest Relations
• VIP Client Handling
• Team Coordination
• Social Media Handling
• Client & Sponsor Relations
• Guest List & RSVP
• Audience & Guest Relations
• Cross-Department Liaison
• On-Site Coordination
• Contract Administration
• Post-Event Reporting

EXECUTIVE PERSONAL ASSISTANT TO MD at SKM EGG PRODUCTS (2022-09 – 2023-05)

• Travel Coordination
• Meeting Administration
• Project Tracking

FRONT OFFICE ADMINISTRATOR at CARIFER TECHNOLOGIES PVT LTD (2022-03 – 2022-08)

• Face-to-Face Guest Relations
• Student Enrollment & Onboarding - For IT Academy
• Call & Inquiry Handling
• Lead Tracking & CRM
• Course Coordination
• Fee Collection & Billing
• Student & Client Liaison

ADMINISTRATIVE COORDINATOR at BANGALORE SCHOOL OF SPEECH & DRAMA (2018-07 – 2021-12)

• First Face of Reception
• Email & Correspondence
• Official Call Handling
• Admissions & Enrollment
• Zoho Invoicing & Payments
• Schedule & Studio Coordination
• Assistance to CRO

RESERVATION EXECUTIVE at HOTEL YUVARANI RESIDENCY (2015-06 – 2017-02)

DIPLOMA IN AIRLINE & AIRPORT MANAGEMENT – Phoenix Aviation Training Academy (2015-06)

HIGHER SECONDARY EDUCATION – NIOS (National Institute of Open Schooling)

SSLC – Kerala State Board of Public Examination