Greeshma Devi GR
CUSTOMER RELATIONS TEAM LEAD - OPERATIONS
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نبذة
I hold a Diploma in Airline & Airport Management with 10+ years of experience in Face-to-Face Customer handling and have spent several years working in Dubai’s fast-paced service industry.
الخبرة
CUSTOMER RELATIONS TEAM LEAD - OPERATIONS at GRAY WELLNESS CLUB BY SEVEN (2025-11 – 2026-07)
- Daily Operations Oversight
- Assistant to Branch Manager
- Inter-Departmental Coordination
- Grooming & Audit Compliance
- Reporting & Analytics
- Cross-Selling & Upselling
- Feedback & Grievance Resolution
- Rostering & Resource Allocation
- Standard Operating Procedures
CUSTOMER RELATIONS OFFICER at SEVEN WELLNESS CLUB (2024-10 – 2025-10)
- Frontdesk Executive Duties
- Zoho CRM Operations
- Facility Tours and Promotions
- Member Retention
- Appointment Bookings
- POS & Billing
ADMIN EVENT COORDINATOR at XO BILLS EVENTS MANAGEMENT LLC (2023-06 – 2024-04)
- First face of the Company
- Face-to-Face Guest Relations
- VIP Client Handling
- Team Coordination
- Social Media Handling
- Client & Sponsor Relations
- Guest List & RSVP
- Audience & Guest Relations
- Cross-Department Liaison
- On-Site Coordination
- Contract Administration
- Post-Event Reporting
EXECUTIVE PERSONAL ASSISTANT TO MD at SKM EGG PRODUCTS (2022-09 – 2023-05)
- Travel Coordination
- Meeting Administration
- Project Tracking
FRONT OFFICE ADMINISTRATOR at CARIFER TECHNOLOGIES PVT LTD (2022-03 – 2022-08)
- Face-to-Face Guest Relations
- Student Enrollment & Onboarding - For IT Academy
- Call & Inquiry Handling
- Lead Tracking & CRM
- Course Coordination
- Fee Collection & Billing
- Student & Client Liaison
ADMINISTRATIVE COORDINATOR at BANGALORE SCHOOL OF SPEECH & DRAMA (2018-07 – 2021-12)
- First Face of Reception
- Email & Correspondence
- Official Call Handling
- Admissions & Enrollment
- Zoho Invoicing & Payments
- Schedule & Studio Coordination
- Assistance to CRO
RESERVATION EXECUTIVE at HOTEL YUVARANI RESIDENCY (2015-06 – 2017-02)
التعليم
DIPLOMA IN AIRLINE & AIRPORT MANAGEMENT – Phoenix Aviation Training Academy (2015-06)
HIGHER SECONDARY EDUCATION – NIOS (National Institute of Open Schooling)
SSLC – Kerala State Board of Public Examination
