Gul Janan Khan

Experienced Travel and Tours Consultant with 25+ years in the travel industry across Qatar and UAE, specializing in ticketing, reservations, corporate travel management, visa processing, and customer service. Skilled in Sabre, Amadeus, and Galileo GDS, with proven ability to deliver seamless travel solutions for both corporate and individual clients. Adept at handling flight bookings, hotel arrangements, group travel, and sales negotiations with airlines.

Multilingual communicator (English, Arabic, Urdu, Pashto) with strong relationship-building skills and a record of achieving sales growth and customer satisfaction.

Travel Manager at Empire Travel and Tours (2019-01 – Present)

• Delivered complete travel solutions for corporate clients and walk-in customers.
• Oversaw group bookings, fare negotiations, and customer service.
• Negotiated Special Discounted Deal Fares with the Airlines for our Corporate Clients.
• Trained and guided consultants in ticketing, GDS usage, and sales techniques.
• Handled invoicing, complaint resolution, and administrative tasks to ensure smooth operations.

Senior Travel Consultant/ Sales Executive at Cozmo Travel and Tours (2015-04 – 2018-03)

• Processed flight, hotel, and visa bookings for individual and corporate travellers.
• Acquired new corporate accounts, prepared travel agreements, and managed collections.
• Balanced sales responsibilities with daily consulting and booking operations.

Branch Operations Supervisor at Darwish Bin Ahmed & Sons Travel (2013-06 – 2015-03)

• Supported front office staff with ticketing, group travel arrangements, and GDS operations.
• Increased corporate sales from 12M to 48M annually by registering 100+ new accounts.
• Resolved disputes, managed invoice processing, and built long-term client relationships.

Corporate Sales Executive at Darwish Bin Ahmed and Sons Travel (2011-08 – 2013-06)

• Built and maintained strong relationships with existing corporate clients and registered new corporate to maximise sales and revenue generation.
• Identify and pursue new business opportunities through cold calls, networking and referrals to expand the customer base.
• Assist Clients with booking processes, coordinate with supplier (Airlines, Hotels, Tours Operators) and ensured smooth execution of travel plans whiles resolving any issues promptly.

Travel Consultant at Darwish Bin Ahmed & Sons Travel (2008-12 – 2011-08)

• Designed and recommended personalised travel itineraries, including flight bookings, accommodations, and activities based on client's preferences, budgets, and needs.
• Provided expert guidance, answer client inquiries and offer ongoing support before and during trips to secure a seamless travel experience.
• Liaise with Airlines, Tour Operators, Hotels and other vendors to negotiate rates and confirm arrangements for the clients.
• Addressed and resolved travel related issues such as itinerary changes, cancellations to ensure client's satisfaction.

Travel Consultant at Trans Orient Travel and Tours (1999-08 – 2008-07)

• I started my career life with Trans Orient Travel and Tours- Qatar. It was my first job abroad as ticketing and reservation agent. My job responsibilities included flight bookings of All Airlines, Ticketing, re issue, refunds, Hotel bookings and invoicing. I served this organisation for 8 years.

Ticketing and Reservation Agent at Abaseen Travel (1998-08 – 2008-07)

• Ticketing, re-issues, refunds, hotel and car bookings.
• Handled corporate and walk-in clients, ensuring smooth travel arrangements.
• Gained extensive experience in all major GDS systems and customer service.

Higher Secondary School Certificate – Pakistan School & College

High School Certificate – Pakistan School & College

Arabic Primary School Certificate – Khaled Bin Waleed Primary School