Gulrez Ali

Experienced and detail-oriented Desktop & Remote Support Engineer with 5+ years of experience in Windows OS installation, printer setup, hardware repair, and remote desktop support. Adept at troubleshooting, formatting, and configuring systems for personal and business use. Strong academic and technical foundation with a BA from BNMU (2017) and ADCA with 92% from Aman Computer Center, Saharsa. Proven ability to solve problems independently, work with clients, and deliver reliable IT support.

IT Support Technician at Aman Mobile (2025-01 – Present)

• Install and format Windows OS (7, 10, 11) for desktops and laptops.
• Troubleshoot and configure printers (USB, wireless, and network models).
• Provide remote and on-site support using AnyDesk, TeamViewer, and RDP.
• Install software, drivers, and antivirus after OS setup.
• Configure LAN networks, routers, and internet connections.

Freelance Computer Technician / Remote Support at Self-employed (2019-01 – 2024-12)

• Delivered system formatting, driver installations, and remote support for clients.
• Specialized in virus removal, printer setup, and VPN configuration.
• Assisted in setting up secure remote access and user accounts for small offices.
• Ensured system backup and basic training for end users.

Bachelor of Arts in BA – B.N. Mandal University, Madhepura (2017)

Advanced Diploma in Computer Applications in ADCA – Aman Computer Center, Saharsa (2022-01-15 – 2023-01-14)