Tasneem Diab

Dynamic and results-driven operations and events management professional with over six years of experience in orchestrating large-scale events, optimizing operational efficiency, and leading cross-functional teams. Adept at budget management, strategic planning, vendor negotiations, and client relations. Demonstrated expertise in driving business growth, elevating customer experience, and executing high-profile projects with precision.

Passionate about fostering innovation, ensuring seamless event execution, and delivering measurable success. Seeking to contribute my leadership and strategic expertise to a visionary organization.

Operation Manager at Scienjoy Meta Technology LLC (2024-09 – Present)

Spearheaded the end-to-end management of AI-driven photo booth business operations, ensuring seamless execution, scalability, and market expansion across the UAE, Saudi Arabia, and the wider GCC region.

• Spearheaded the end-to-end management of AI-driven photo booth business operations, ensuring seamless execution, scalability, and market expansion across the UAE, Saudi Arabia, and the wider GCC region.
• Developed and implemented strategic growth initiatives by identifying key business opportunities, fostering partnerships, and positioning the brand as a leader in AI-powered event technology.
• Led the planning and execution of high-profile activations, including Forbes 30 Under 30, DSC National Day, Summit of Excellence, and major retail activations, ensuring flawless execution, heightened brand visibility, and exceptional audience engagement.
• Oversaw the development and implementation of digital and social media strategies, curating compelling content, managing collaborations, and amplifying audience engagement through targeted campaigns.
• Conducted in-depth performance analysis to identify operational gaps, refine workflows, and enhance user experience, ensuring continuous business innovation and service excellence.
• Recruited, mentored, and managed high-performing teams, fostering a culture of efficiency, collaboration, and customer-centric service delivery.

Event and Operations Manager at AT Food Centre (2023-04 – 2024-08)

Effectively managed both OPEX and CAPEX budgets for a range of high-profile events, consistently optimizing costs while maintaining exceptional program quality and achieving successful outcomes.

• Effectively managed both OPEX and CAPEX budgets for a range of high-profile events, consistently optimizing costs while maintaining exceptional program quality and achieving successful outcomes.
• Directed the end-to-end planning, execution, and management of large-scale corporate, retail, and brand activations, ensuring seamless coordination of logistics, vendor partnerships, and on-ground execution.
• Cultivated and nurtured strategic partnerships with key stakeholders, vendors, and sponsors to optimize event execution and secure high-value collaborations.
• Led cross-functional teams across multiple departments, ensuring alignment with event objectives, streamlined communication, and exceptional guest experiences.
• Integrated innovative event solutions, incorporating interactive and experiential elements to elevate audience engagement and strengthen brand impact.

Traffic and Operations Executive at Socialeyez (2023-09 – 2023-12)

Coordinated and executed both digital and physical event activations, managing seamless collaboration between internal teams, clients, and external partners to ensure smooth operations and successful outcomes.

• Coordinated and executed both digital and physical event activations, managing seamless collaboration between internal teams, clients, and external partners to ensure smooth operations and successful outcomes.
• Led the development and facilitation of virtual events, workshops, and sessions on platforms like Zoom and MS Teams, delivering interactive and high-engagement experiences for global audiences.
• Negotiated and secured high-value sponsorships and strategic collaborations, optimizing resources and enhancing event visibility within key market segments.
• Conducted comprehensive post-event analysis, generating actionable insights to refine future activations, improve audience experience, and drive higher engagement metrics.
• Established and maintained strong client and stakeholder relationships, positioning the company as a trusted partner for innovative event solutions.

Operation Team Leader at UPS Expo 2020 (2021-06 – 2022-03)

Managed the strategic planning and operational execution of logistics and supply chain processes for large-scale international events, ensuring optimal efficiency, streamlined workflows, and timely service delivery.

• Managed the strategic planning and operational execution of logistics and supply chain processes for large-scale international events, ensuring optimal efficiency, streamlined workflows, and timely service delivery.
• Directed multi-functional teams to enhance operational performance, drive productivity, and ensure the seamless execution of event logistics.
• Negotiated and managed high-value contracts with global vendors, ensuring cost optimization while maintaining superior service standards.
• Identified and implemented innovative process improvements, leading to reduced operational expenses, improved resource allocation, and maximized event efficiency.
• Provided real-time performance reports and insights to senior leadership, facilitating data-driven decision-making and continuous operational enhancements.

Senior Technical Support Manager at Teleperformance Apple UAE (2019-02 – 2021-05)

Led and optimized end-to-end technical support operations, ensuring the highest levels of service efficiency, issue resolution, and customer satisfaction.

• Led and optimized end-to-end technical support operations, ensuring the highest levels of service efficiency, issue resolution, and customer satisfaction.
• Managed, trained, and mentored a team of technical specialists, driving operational excellence and continuous improvement in service delivery.
• Identified, diagnosed, and resolved complex technical difficulties, collaborating closely with cross-functional teams to develop innovative solutions.
• Analyzed key performance metrics and customer feedback to refine service strategies, improve response times, and enhance overall client experience.

Bachelor in Interior Design – Al Ghurair University (2016)