Hanan At

IT professional with experience in Product Ownership and IT Support, experienced in requirements gathering, business process analysis, documentation, stakeholder collaboration, and cross-functional project coordination. Strong analytical and problem-solving skills with hands-on experience supporting software implementations, system integrations, testing activities, and user documentation. Quick learner with a strong interest in enterprise business systems, implementation consulting, and digital transformation.

Product Owner at Lenador Systems (2025-01 – Present)

• Gathered and documented business and technical requirements in collaboration with stakeholders.
• Wrote user stories and acceptance criteria to support development, testing, and product delivery.
• Managed and prioritized the product backlog based on business value and stakeholder needs.
• Collaborated with developers, QA, and business stakeholders to support solution implementation and validation.
• Participated in solution discussions and supported feature planning by conducting product and competitor research.
• Collected user feedback and analyzed enhancement requests to support continuous product improvement.
• Assisted in UAT planning and feature validation to ensure delivered functionality met business requirements.

IT Support Engineer at Lenador Systems (2024-04 – 2024-12)

• Supported end-to-end implementation of client software solutions, including requirement gathering, system configuration, deployment, testing, and user support.
• Coordinated third-party system integrations by gathering client requirements, documenting business needs, and working with technical teams.
• Installed, configured, and maintained POS systems, software applications, and related hardware.
• Prepared user manuals, SOPs, FAQs, and implementation documentation to improve user adoption.
• Investigated recurring issues, documented findings, and collaborated with development teams to support product improvements.
• Delivered user training and post-implementation support to ensure successful system adoption.

Bachelor's Degree in Information Technology – Al Khawarizmi International College