Jason Khan

A dynamic and results-oriented CRM and marketing leader with a proven track record in multi-channel customer engagement. Adept at leveraging customer data to develop personalized, high-impact lifecycle strategies that enhance loyalty, influence behavior, and drive substantial revenue growth.

I am a dynamic and results-driven CRM and marketing leader with extensive experience in multi-channel customer engagement and customer experience. I specialize in leveraging customer data to create high-impact lifecycle strategies that drive revenue growth, enhance brand loyalty, and influence customer behavior.

With over a decade of expertise in CRM strategy and execution, I have successfully led digital initiatives across multiple industries, including luxury retail, hospitality, and destination marketing. My core competencies include multichannel (email, push notifications and SMS) marketing automation, customer data analytics, loyalty program management, and digital transformation.

I have held key leadership positions, such as CRM Director at the Royal Commission for AlUla, CRM Lead at Almalki Group, and CRM Manager at Miral Experiences and Landmark Group. My strategic leadership has resulted in significant business growth, including a 334% CRM revenue increase at Miral Experiences and a 175% boost in CRM revenue at AlUla.

I am well-versed in GDPR and data privacy compliance, team leadership, and project management, and I would be a valuable asset to organizations aiming to enhance their customer engagement strategies.

I am passionate about digital innovation, data-driven marketing, and mentoring high-performing CRM teams.

Bachelor of Commerce Degree with majors in Marketing and Information Systems