Kash Kool

Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills, Motivated to learn, grow and excel in my job, Empowering work culture. Documented strengths in building and maintaining relationships. Energetic professional with great poise. Dedicated team player skilled at mediation and conflict resolution.

Customer Service at DET (2023-03 – Present)

• Handled customer concerns and escalated major issues to supervisor.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Handling inbound and outbound calls.
• Educate the customer about the process and deliver the right information.

Customer Service Representative at STERIS MIDDLE EAST CLINICS (2022-05 – 2022-12)

• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Doing outbound and inbound calls.

Event Hostess at BARKER LANGHAM RECRUITMENT ON BEHALF OF EXPO (2022-01 – 2022-03)

• Used Arabic and English communication skills to ensure the satisfaction of international guests.
• Kept audiences captivated, using engagement and entertainment techniques.
• Utilized expert knowledge in the area of the Expo to accurately answer all questions and queries.
• Captivated audiences with enthusiasm and expertise in Expo districts.

Senior Customer Service Representative at ETISALAT GROUP COMPANY (2021-07 – 2021-09)

• Informed customers of product, price, and policy changes to educate them on issues and resolve concerns.
• Escalated issues to proper supervisors when standard processes were not effective.
• Greeted customers and listened closely to problems described to determine solutions.
• Receiving a high volume of inbound calls.
• Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Customer Service Agent at SUDATEL GROUP (2018-05 – 2018-12)

• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Educated customers on company systems, form completion, and access to services.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

Assistant Manager at JAWAS COMPANY FOR COOLING & IMPORT (2017-01 – 2018-04)

• Doing secretary work (receiving &replaying calls, sending commercials letters, archives).
• Handling petty cash.
• Follow-up &supervision of purchase orders & sales to and from Head office.
• Entering financial transactions into the system.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Purchasing Officer at MIDEN AL-BHARKHA FOR TRADING (2015-01 – 2015-05)

• Looking for outside suppliers with good quality and good prices.
• Doing monthly reports.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Maintained complete documentation and records of all purchasing activities.
• Sourced vendors, built relationships, and negotiated prices.

Unite Coordinator of Rights & Freedom at WOMEN JOURNALIST WITHOUT CHAIN ORGANIZATION (2014-03 – 2014-10)

• Receiving complaints from people & make sure of their identities and their claims.
• Doing electronic & manual archiving.
• Update the organization's website.
• Organize campaigns to support humanitarian issues.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

Secretary at JAWAS COMPANY FOR COOLING & IMPORT (2012-02 – 2013-08)

• Doing simple calculations for input, output & debts.
• Replaying calls.
• Sending commercial letters.
• Archives.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Recorded expenses and maintaining accounting records.

Bachelor in ECONOMIC & ADMINISTRATION (BANKING & FINANCIAL SCIENCE) – AlYamnia University (2006-09 – 2010-01)