Customer Service Representative at Zenner Middle East (2025 – Present)
- Manage customer enquiries regarding cooling bills, payments, account registration, move-outs, refunds, and clearance requests across phone, email, WhatsApp, and Zoho Desk.
- Review customer accounts, invoice breakdowns, outstanding balances, deposits, and payment history to provide accurate explanations and next steps.
- Own 80+ customer cases per day from first contact through follow-up, escalation, and resolution.
- Act as escalation point for complex cases, coordinating with accounts and operations teams on final bills, meter inspections, billing adjustments, and refunds to close disputes within service timelines.
Customer Service & Administrative Support at ZID Studio Interior (2019 – 2025)
- Resolved customer complaints by investigating issues, identifying practical solutions, and presenting recommendations to management when required.
- Provided day-to-day administrative support and coordinated operational tasks, schedules, assignments, and follow-ups.
- Assessed customer needs and supplied relevant information to support informed decisions and positive service outcomes.
- Prepared, verified, and maintained personnel-related documentation and administrative records.
- Supported management with reports, coordination, and completion of assigned administrative projects.
Sales Representative at Aldabbagh General Trading (2017 – 2019)
- Generated sales opportunities through inbound lead follow-up and outbound calls and emails.
- Submitted customer orders using approved price lists and product literature.
- Evaluated sales results and competitive developments to recommend improvements to products, services, and policies.
- Focused sales activity on existing and prospective dealers based on account potential and demand.
