Khaled Ashour

Customer service specialist experienced in high-volume multichannel support. Owns cases end to end from enquiry through investigation, escalation, and resolution, backed by accurate account handling and clear documentation.

Customer Service Representative at Zenner Middle East (2025 – Present)

• Manage customer enquiries regarding cooling bills, payments, account registration, move-outs, refunds, and clearance requests across phone, email, WhatsApp, and Zoho Desk.
• Review customer accounts, invoice breakdowns, outstanding balances, deposits, and payment history to provide accurate explanations and next steps.
• Own 80+ customer cases per day from first contact through follow-up, escalation, and resolution.
• Act as escalation point for complex cases, coordinating with accounts and operations teams on final bills, meter inspections, billing adjustments, and refunds to close disputes within service timelines.

Customer Service & Administrative Support at ZID Studio Interior (2019 – 2025)

• Resolved customer complaints by investigating issues, identifying practical solutions, and presenting recommendations to management when required.
• Provided day-to-day administrative support and coordinated operational tasks, schedules, assignments, and follow-ups.
• Assessed customer needs and supplied relevant information to support informed decisions and positive service outcomes.
• Prepared, verified, and maintained personnel-related documentation and administrative records.
• Supported management with reports, coordination, and completion of assigned administrative projects.

Sales Representative at Aldabbagh General Trading (2017 – 2019)

• Generated sales opportunities through inbound lead follow-up and outbound calls and emails.
• Submitted customer orders using approved price lists and product literature.
• Evaluated sales results and competitive developments to recommend improvements to products, services, and policies.
• Focused sales activity on existing and prospective dealers based on account potential and demand.

Business Administration Coursework in Business Administration – American College of Dubai (2015)

General Educational Development Test (GED) – American College of Dubai (2012)