Call Center Exucutive
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Talented Call Center Executive with successful career history of increasing customer satisfaction.
Highly results oriented and energetic with unsurpassed Interpersonal and communication strengths.
VPS Health Care (Burjeel, Medeor, LLH, Life Care) Abu Dhabi,UAE
Manage large amounts of inbound and outbound calls in a timely manner, makes appointments, and answers general questions and inquiries.
Follow communication when handling different topics.
Identify customer’s needs, clarify information, research every issue and provide solutions.
Seize opportunities to upsell products when they arise.
Frequently attend educational seminars provided by the management to improve knowledge and performance level
September 2019 to Jun 2021
Mohamed Hilal Group (H.O.B) Store, Yas mall, Abu Dhabi, UAE
§ Provided exceptional customer service experience by greeting listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the product.
§ Ensured the achievement and excess of individual and store goals, enhancing and developing the business.
§ Advised and assisted customers with their choices of our products for themselves and for gifts.
§ Captured client information and actively develop a client base, consistently adding information for further promote boutique relationships.
May 2015 to August 2019
Duty Free Abu Dhabi International Airport, Abu Dhabi, UAE Brands I've worked with: (Dunhill, jimmy choo, Burberry, montblan)
§ Achieve personal sales goals while supporting the goals of the team.
§ Demonstrate fragrances or beauty care product.
§ Recommending products that fit the client's needs, preferences,
and budget, and explaining how the products work.
§ Responding to customer questions and complaints.
§ processing returns, and maintaining a balanced cash register.
§ Planning and taking part in store events.
§ Designing and maintaining attractive displays and managing inventory.
§ Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships.
May 2014 to April 2015
Call It Spring (Apparel Group), Abu Dhabi Mall, Abu Dhabi,UAE
§ Served multiple customers, discovered their needs, and made recommendations to generate sales.
§ Assisted in display of merchandise.
§ Keep an active client book to cultivate new/existing client relationships.
September 2010 to February 2014
Royal Mansour, Marrakesh, Morocco
§ Greet and welcome guests and potential guests.
§ Look up reservations.
§ Check guests in and out.
§ Answer phone calls and direct people to the appropriate department.
§ Take reservations.
§ Calculate final bill for guests checking out.
§ Keep accurate records of all rooms.
§ Answer questions from guest’s and redirect as necessary
§ Coordinate with housekeeping to make sure all rooms stay cleaned.
§ Explain how the hotel functions to guests, such and how to use room keys.
2007
Baccalaureate Modern Literature, Razi Hight School,
Casablanca, Morocco
2008
Data Computing Certificate Maghreb Language Center, Casablanca, Morocco
2010
Hotel Receptionist Diploma, O.F.P.P.T (The Office for Vocational Training and Work Promotion), Casablanca, Morocco
