Marcos Shehata

I am a professional account manager with over 13 years of experience in handling multinational clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving, and building customer loyalty

Hilti Emirates LLC UAE, Dubai Bringing a proven track record of working collaboratively with sales teams to achieve goals and escalate revenue gains. I am continuously 10% to 35% above target Influencing and negotiating with customers about the value of the competitors offers compared to our product offers, leading to a sales uplift in my territory Expert with SFDC, effectively analysing and controlling opportunities Building exceptional trust between customers and myself leading to fruitful relationship Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long‑term partnerships Maintain accurate client records, keeping track of any contract updates and renewals Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our products and service offerings to better upsell and cross‑sell to clients Handle inquiries and requests from customers and address their needs Stay on top of accounts, making sure they receive services that are within their budget and meet their needs Meet regularly with other team members to discuss progress and find new ways to improve business Generate progress reports for clients and senior leaders within the organization Identify upsell, cross‑sell, and renewal opportunities and communicate with the sales team regularly

Computer Department Bachelor Degree in Administrative Information Systems