Marius Muça

Enthusiastic, result-oriented Restaurant Manager with over 10 years of experience in the food and beverages industry. Proficient in working collaboratively, maximizing satisfaction and exceeding food and beverages standards. Noted for outstanding communications skills, both guests and staff alike.

Restaurant & Café Manager at Mysk Flowers and Restaurant (NYUAD) (2023-03 – Present)

Restaurant and Café Management

• Coordinate promotions of the team members, suggest improvements for the brand image and identify ways to reach new customers.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Monitored and maintained stock levels for maximized efficiency and minimizing waste.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Leading by example in providing customers with attentive, professional restaurant service
• Planned staff rosters to meet customer demand whilst remaining under budget.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Sourced products locally for improved cost-efficiency and sustainability.

Café & Restaurant General Manager at The Common Room - The Muse Cafe (2021-11 – 2023-01)

Café and Restaurant General Management

• Ensure new incoming staff comply with company policies
• Controlling operational costs and finding ways to cut waste in all our outlets
• Carefully interviewed, selected, trained and supervised staff
• Organizing schedules and keeping track of employees working hours
• Interacting with guests to get feedback on product quality and service levels
• Ensuring all end of day cash outs are always completed correctly
• Making improvements in running and developing of the business
• Handling administration and paperwork
• Overseeing team performance and handling team conflicts accordingly
• Mastered POS system (FOODICS, QUICKBOOK)
• Plan and developed new guest loyalty applications
• Identified problems, sought repair or maintenance support to keep restaurant equipment operational.

Restaurant Manager at Squareone Restaurant LLC (2019-09 – 2021-11)

Restaurant Management

• Recruited and trained team members on customer service, F&B knowledge and upselling.
• Found and maintained good relations with wide range of suppliers.
• Track stock levels of food, supplies, equipment and oversee ordering as necessary.
• Proper inventory done every month-end.
• Consistently trained my team on upselling.
• Mastered POS system (Sapaad).
• Created weekly staff schedule to ensure appropriate staffing.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Restaurant Supervisor at The Coffee Club (2017-05 – 2019-08)

Restaurant Supervision

• Worked collaboratively with team to ensure all customer needs are met and restaurant standards of service are maintained.
• Maintained healthy guest relations.
• Mastered POS system (Maitre'd).
• Handled customer complaints in calls, emails and in person as well as reviews.
• Trained new staff on safety, food handling and customer service protocols
• Was in charge of training new service team members.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Maintained impressive 99% accuracy of Point of Sale (POS) system operation.

GED Diploma (Foreign Languages) in Foreign Literature – MAHMUD E ALI CUNGU