Markjoe Tumukunde

Customer-focused aviation and service professional with 4+ years of hands-on experience delivering passenger services across UAE airports, screening centres and public-facing healthcare environments handling 500 to 1,000+ individuals daily. Proven ability to manage high-volume passenger flow, verify travel documents, coordinate boarding procedures, and handle difficult customer situations with calm, professionalism, and empathy. Formally recognised for outstanding service by Al Mamoura Academy Parent Association.

Fluent in English with basic Arabic. Available for immediate relocation to United Arab Emirates.

Airport Security Officer & Customer Service | Abu Dhabi International Airport

Abu Dhabi, UAE | Employer: Securiguard Middle East • February 2023 – January 2024

• Delivered frontline passenger services to 1,000+ international travellers per shift across check- in, boarding, eGates and screening areas in one of the UAE's busiest aviation hubs.
• Performed document verification at check-in: cross-checking passenger names on boarding passes against passports, validating flight times and denying boarding to late or invalid passengers in line with airline procedures.
• Assisted passengers at eGates: Guiding passport scanning, identifying unregistered travellers, and directing them to immigration for further processing.
• Guided passengers through security screening checkpoints: Advising on screening requirements, managing orderly queues, and coordinating with police teams for smooth passenger flow through metal detectors.
• Provided wayfinding and assistance throughout the terminal: Supporting families, elderly passengers, and those requiring additional help to reach gates, lounges and services on time.
• Led passenger care for 230+ stranded passengers during a flight cancellation — coordinating with police and airline management, proactively engaging the most frustrated individuals first and maintaining calm and order over several hours with no official updates, preventing escalation and ensuring all passengers were safely accommodated.

Security Officer - Data Entry & CCTV Operations | Al Mamoura Academy

Abu Dhabi, UAE | Employer: Securiguard Middle East • September 2021 – February 2023

• Managed visitor and staff access control across the campus, verifying authorisation and directing individuals to appropriate areas efficiently.
• Maintained accurate digital records and administrative databases, ensuring data integrity, consistency, and confidentiality at all times.
• Prepared structured daily reports, incident logs, and operational summaries for management review and decision-making.
• Monitored and managed over 100 CCTV cameras using centralized surveillance systems, promptly identifying, documenting, and escalating unusual activities or technical anomalies.
• Formally recognised with a Certificate of Appreciation by Al Mamoura Academy Parent Association December 2021 for diligence, dedication and valuable service to the school community.

Security Officer - Customer Service & Access Control Officer | Al Warqa Vaccination Centre Abu Dhabi, UAE | Employer: Securiguard Middle East • February 2021 – September 2021

• Welcomed and directed 500+ members of the public daily, verifying appointment dates and managing eligibility-based access including nationality and GCC status requirements.
• Verified Emirates IDs, passports, and visa types to confirm visitor eligibility: Communicating denials firmly, clearly, and respectfully to ineligible individuals.
• Managed high-pressure customer situations: Calmly informing patients of vaccine unavailability, explaining rescheduling procedures, and de-escalating frustration while maintaining order and compassion throughout.
• Coordinated queue management and crowd control during peak periods, ensuring safe, efficient and orderly service delivery under high-volume conditions.

Security Officer - Border Screening & Customer Service | Ghantoot Border Screening Centre Abu Dhabi, UAE | Employer: Securiguard Middle East • June 2020 – February 2021

• Processed 500+ travellers daily at the Dubai–Abu Dhabi border during COVID-19: Verifying Emirates IDs, passports, visa types, and inter-emirate travel eligibility under UAE health authority protocols.
• Performed temperature screening using thermal cameras, identifying individuals requiring further health assessment and directing them appropriately.
• Professionally denied entry to ineligible travellers: Communicating decisions calmly and clearly, de-escalating refusals independently where possible and involving supervisors and police only when necessary to avoid unnecessary escalation.
• Guided travellers clearly and efficiently through the PCR testing process, maintaining positive interactions under a fast-paced, regulated and often stressful environment.

Security Officer - Data Entry & Access Control | Emirates Nuclear Energy Company Abu Dhabi, UAE | Employer: Securiguard Middle East • November 2019 – June 2020

• Performed accurate data entry and records control within a highly restricted and regulated security environment.
• Supported access control procedures, ensuring only authorized personnel accessed sensitive operational areas in compliance with nuclear security regulations.
• Conducted X-ray scanning of items and baggage entering the facility, identifying and preventing prohibited items from being entered in and out of the building.
• Verified personnel information, access logs and administrative records in line with security policies.
• Maintained confidential operational and security-related records in compliance with company and regulatory requirements.
• Prepared daily reports and summaries to support supervisors and operational decision-making.
• Collaborated with security and administrative teams to maintain efficiency and compliance with internal procedures

Bachelor of Science in Computer Science (BSc)

Uganda Technology and Management University, Kampala, Uganda — Sep 2022 – Nov 2025

Uganda Advanced Certificate of Education (UACE)

Valley College, Uganda — Feb 2012 – Nov 2013

Google IT Support Professional Certificate (Coursera) | March 2026