Customer Service Representative at AL- mawia training and Development center (2024-01 – 2024-08)
- Greet and welcome clients and trainees professionally upon arrival and provide assistance with their inquiries to ensure a positive first impression.
- Answer incoming phone calls, emails, and messages promptly, and respond to inquiries about training programs, courses, schedules, fees, registration procedures, and policies.
- Provide clear and accurate information about available training and development services to help clients make informed decisions.
- Assist clients in scheduling, rescheduling, and confirming training sessions, workshops, or consultations.
- Handle customer complaints or concerns courteously, resolve issues where possible, and escalate complex matters to relevant departments or supervisors.
- Provide support during on-site training events, including checking in participants and distributing training materials.
Call Center Representative at MTN TELECOM COMPANY (2022-02 – 2023-11)
- Handle inbound customer calls professionally, respond to inquiries, and provide accurate information about MTN products and services.
- Verify customer identity and access account details to assist with service requests, billing questions, and technical support issues.
- Resolve customer complaints effectively or escalate them to the appropriate teams when needed to ensure customer satisfaction.
- Follow communication scripts and guidelines to provide consistent customer service and ensure correct information is delivered.
- Maintain up-to-date knowledge of MTN policies, promotions, and system changes to provide accurate advice and support.
Call Center Representative at FAISAL ISLAMIC BANK (2020-04 – 2020-09)
- Handle inbound customer calls professionally and respond to inquiries related to bank accounts, cards, transfers, and other banking services.
- Provide accurate and clear information about the bank's products, services, and Islamic banking solutions.
- Assist customers with issues and complaints, resolve them when possible, or escalate them to the appropriate departments.
- Update and verify customer information in the banking system to ensure data accuracy and compliance.
- Support customers in using digital banking services such as mobile banking applications and online services.
- Respond to customer inquiries received through alternative channels such as WhatsApp or email when applicable.
- Follow up on customer requests and ensure timely communication regarding case updates.
