Md Musthafa

Extroverted and goals-focused hospitality professional with 4+ years’ progressive experience in Hotel & Travel and Tourism sales. Track record of maintaining effective relationships with guests and other departments within the organization. Dedicated to make sure guests have a great time whenever they visit. and maintaining strong customer relations to generate repeat business.

Sales Executive/Event Executive

Nehal Hotel, Abu Dhabi 13/03/2021 – 05/04/2023

• Making lists of potential clients and conducting surveys to identify customers actively seeking a hotel.
• Contacting customers via calls or arranging meetings to discover their needs and requirements.
• Preparing and presenting sales proposal to potential clients, highlighting the best features and qualities of the hotel.
• Providing customers with a list of available services and their accompanying prices and offer discounts when necessary.
• Assisting to clients in selecting the most appropriate service that best meet their specifications and needs.
• Overseeing the booking and reservation of space in a hotel to ensure availability and proper arrangement.
• Collaboration with other hotel staff to ensure clients have a good time.

Monitoring the customer service quality of the hotel to ensure customers are tended to appropriately.

• Conducting price negotiations with customers on behalf of the hotel management to reach a favourable bargain for both parties.
• Focal point to DCT from the Hotel Coordinating and organizing the details of an event such as catering, lodging, seating, and applying proper license for the events.
• Maintaining contact with clients to obtain feedback and to discuss opportunities for future business deals Working with almost 60+ reputed companies & direct contact with clients from Top management from all fields all over UAE.
• Knowledge about the market business during events like IDEX, ADIPEC & FORMULA 1

Sales Executive/ Holiday Consultant

Euro Vista Travel & Tourism LLC - Abu Dhabi, 01/03/2019 – 30/03/2020

• Reviewing sales performance.
• Negotiating contracts & packages.
• Cash accounts & managing budgets.
• Aiming to achieve monthly or annual targets dealing with customer queries and complaints.
• Organizing travels from beginning to end, through booking Tickets and

Accommodation, securing rental transportation.• Supplying travellers with pertinent information and useful Travel / Holiday material (Guideline, Maps, Event Programs) Researching various destinations and means of travel regarding prices, customs, weather conditions & reviews.

• Using promotional techniques and preparing promotional materials to sell itinerary tour packages.
• Attending conferences and meetings to maintain familiarity with tourism trends.

Sales Executive/ Holiday Consultant

Q Holidays, 2018 - 2019

• Resolving any problem that arises regarding the Trip for the customer &

maintaining a good relationship with customers.

• Ensuring the data is secured and handled appropriately.
• Selling the appropriate Tour Package to the right customer.
• Helping clients to identify their ideal Travel Package based on their suggests and requirements.
• Providing end to end service while organizing a Trip from booking the

Tickets, reserving the Hotels and creating the itinerary.

2014-2017

Diploma in Automobile

Engineering

SMT L V Govt Polytechnic. Hassan