Create user friendly content: Planned, designed, wrote, reviewed, and delivered the following documentation:
Project documentation: Documentation plan, read-me files, SRS documents, use cases, and user interface (UI) text for better user experience
User documentation: User guides, administrator manuals, release notes, online help, getting started guides, SOPs, e-learning content, website content, brochures, and product overviews in PDF, HTML, and video formats.
API documentation: API reference documents and comments for sample codes
- Tech-savvy with excellent English language skills: Ability to quickly understand complex technical concepts and write them in an easy-to-follow style using text, images, and videos (rich media content). Possess good analytical, solid written and verbal communication skills
- Managed content delivery: Developed and maintained detailed documentation plans from conception through delivery. The activities include, coordinating with the materials management team to procure the required prototypes or to establish a test environment; creating a project plan and project schedule in consultation with developers, testers, and writers; conferencing with subject matter experts and disseminating information; mentoring and supporting the team members; and tracking the progress of each task at every project milestone, publishing the approved web content adhering to release timelines.
- Expert in usage of writing style guides: Followed company-specific writing guidelines (SLAs) as well as international standard writing guidelines while creating and profreading content.
- Create high-quality documentation by working closely with cross-functional teams: Collaborated with SMEs, tested the product features, created drafts for review, incorporated review comments, and produced the final version of documents
- Familiar with SDLC, Waterfall, Agile, and DDLC: Followed the documentation process of DDLC and produced documentation for projects developed using Agile and Waterfall models
- Collborate with clients and stakeholders: Coordinated with clients to gather requirements and shared it with internal project stakeholders. Collaborated with external vendors and internal teams to produce deliverables within release timelines.
- Proofread documents: Reviewed work of other writers and provided constructive feedback on structure and content by adhering to the company’s style guide
