Mohamed Affan

Jan’22 till date: TECH GROUP, United Arab Emirates as Group Credit Controller

Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
Monitoring debtor balances to ensure a reduction in debtors DSO.
Ensuring credit and collection policies and procedures are followed within my team.
Liaising with customers, as well as internal personnel including the sales team.
Evaluating new credit requests and conducting client credit checks.
Setting up the terms of credit for new clients
Negotiating payment plans. Managing the collection of all payments and debts.
Responding to client inquiries.
Ensuring payments are on track to be paid within the agreed term.
Creating weekly debtor reports and accounts information for management.
Building and maintain string relationships with debtors.
Keeping detailed records of collection activities and conversations.
Meet and negotiate terms with external debt collection agencies and law firms.

Feb’18 to July’20: Lootah Industries Group, United Arab Emirates as Credit & Collection Department Manager

Formulating & implementing competent strategies to minimize delinquency and avoid losses
Recognizing & empaneling agencies and ensuring that they follow the Code of Conduct
Sharing the challenges and rendering inputs to Credit / Collections Team
Interfacing with Lootah Legal Department Head for legal action against defaulters
Researching and evaluating clients’ creditworthiness
Creating credit scoring models to predict risks
Approving or rejecting Credit facility requests, based on credibility and potential revenues and losses
Calculating and setting interest rates
Negotiating Credit Terms with clients
Monitoring payments; maintaining records of Credit Applications
Following up with clients to manage debt settlements and Credit facility review renewals
Ensuring all Credit orders and contracts procedures comply with regulations
Developing, reviewing, and updating company’s credit policies and procedures.
Identified credit risk in target markets and established successful plans to develop them
Collaborated with senior management team in improving & executing strategies & processes and accomplishing Group goals, cash flow & profitability for the company.

Jun’14 to Feb’18: Gulfa Mineral Water (Americana Group), UAE as Credit & Revenue Controller

Managed timely collection of due amounts to the company, accurate invoicing, maintenance of all cash receipts
Evaluated and reported the deviations from credit standards
Conducted credit checks on all customer, established and managed limits
Made recommendations to improve quality of invoicing and collection procedures
Generated reporting of invoicing totals/aging totals/cash receipts/invoice adjustments
Regulated full control on Selling Expenses like Debit/Credit Memo’s to customers, free of charge goods, promotions, discounts, rebates; Analyzed customer profitability by SKU and market
Conducted sales and operating profit analysis vs. last year and actual
Provided decision support regarding pricing and customer support schemes changes including running simulations for different scenarios

Jun’11 to May’14: Bukhatir Investment, UAE as Credit Manager

Administered grant of Credit to customers as per company policies and procedures
Met customers to ensure collection targets are met in-line with procedures
Led the development of the Credit Section within the Finance Department
Managed inter departmental coordination to ensure alignment in processes and procedures regarding Credit Management and Collections; enforced and maintained credit policy
Regulated the credit granting and updating process, monitored periodic credit review
Assisted in the process of customers' accounts opening, closing, monitoring and upgrading, setting payment plans for outstanding debts
Collaborated with the management and sales team in credit management and collection
Maintained relations with credit bureaus, collection agencies, lawyers, liquidators and governmental representatives (when required)
Provided advice to managers and sales staff regarding credit management, collections, and payment terms in contracts as well as providing legal advice in the same area
Mentored sales team and customers in Action's credit policy; called for monthly Credit Meetings with Business Unites Management; maintained all the relevant information on the debtor & take full hold of outstanding sales balances before due date to confirm payment

Sep’99 to Jun’11: Dutco Balfour Beatty Group, UAE as Group Credit Controller

Ensured that payments are received in accordance with company's current terms
Controlled risks related to non- & late payment
Revised monthly divisions Debtors Reports from Group Accounts Department with divisions' remarks
Monitored divisions progress in collections
Reviewed customers credit application, Set Credit Limits, payment terms & create customers' accounts
Monitored and reviewed current customers credit Limits
Ensured that the company has all the relevant information on the debtor
Followed up retention amounts, and all documents related; resolved customer queries
Handled legal actions against delinquent customers (Civil & Criminal) ; recommended write off and provision for bad debts; raised monthly management debtors report
Undertook project of Bank Guarantees for reduction and cancellation

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