Mohammed Ismail

Results-driven Automotive Sales Professional with experience across two globally recognised premium brands — KIA and Morris Garages (MG Motor). Consistently delivering 8–10 vehicle sales per month while maintaining 90%+ Customer Satisfaction scores through consultative selling, personalised follow-ups, and seamless cross-functional coordination. Combines a Bachelor of Engineering in Mechanical Engineering with strong commercial acumen to deliver in-depth technical product expertise and close high-value deals.

Adept at managing the full customer lifecycle — from lead generation and product demonstration through negotiation, delivery, and after-sales retention. Multilingual communicator (English, Hindi, Kannada, Malayalam) ready to bring premium sales expertise to the UAE automotive market.

Relationship Manager – Automotive Sales - KIA Car Dealership - Kottara, Mangalore, Karnataka, India

(2025-05)

• Managing end-to-end sales process for KIA's premium vehicle lineup — handling walk-ins, digital leads, and referrals with a consultative, customer-first approach
• Conducting in-depth product consultations and test drives, presenting KIA's advanced technology features (ADAS, connected car systems, EV lineup) in clear and compelling narratives to accelerate purchase decisions
• Building and maintaining strong client relationships through personalised follow-ups, post-sale support, and structured CRM-based re-engagement campaigns
• Collaborating cross-functionally with finance, service, and delivery teams to ensure seamless pre-delivery inspections and on-time handovers
• Maintaining accurate CRM records to track customer interaction history, identify upsell opportunities, and grow dealership loyalty base
• Supporting showroom events and product launch campaigns, maintaining polished professional conduct and brand-consistent representation at all times

Relationship Manager – Automotive Sales - Morris Garages (MG Motor) — Jubilant Motorworks Pvt. Ltd. - Mangalore, Karnataka, India

(2024-01 - 2025-05)

• Consistently closed 8–10 vehicle sales per month, meeting and exceeding showroom targets in a competitive premium automotive segment
• Maintained a consistent 90%+ Customer Satisfaction (CSAT) score through proactive communication, personalised service, and timely resolution of concerns
• Managed end-to-end customer lifecycle — lead generation, product demonstration, negotiation, deal closure, and after-sales retention — for a globally recognised premium brand
• Generated qualified leads via referrals, walk-ins, and digital inquiries; executed structured follow-up cadences via CRM tools, driving measurable improvements in repeat business and referral rates
• Conducted in-depth vehicle consultations and test drives, translating complex technical features (ADAS, connected car technology, powertrain systems) into clear, compelling buying narratives
• Recognised by management for outstanding communication, professional conduct, objection handling, and ability to close deals in a competitive market environment
• Received the Service Excellence Award for exceptional communication skills and a customer-first approach

Bachelor of Engineering - Mechanical Engineering - St. Joseph Engineering College, Mangalore (2020-01 - 2024-12)

Pre-University Course (PUC) - Science - Yenepoya PU College, Mangalore (2018-01 - 2020-12)