MUHAMMAD farhan Hadi

Sales and Operations Manager with on-field experience and excellent business acumen and have a record of driving technical sales and revenue growth by 10% every year and reducing expenses by 5% for 5 years. Friendly and dynamic with the natural ability to build key relationships through communication. Have led and motivated teams to execute jobs in fast-paced environments with tight deadlines which helped increase productivity by 25%.

Due to my exceptional consultative skills and active listening, I helped customers solve technical problems before they arose increasing work proficiency by 15%. Have achieved an astonishing 90% customer retention rate due to strong work ethics and providing my clients with fair prices. Seeking a position in the Steel industry to offer talents in business development and account retention/growth.

Results-driven professional with deep technical knowledge derived from 17+ years experience in steel fabrication & machining industry.

Operations and Sales Manager - TITANIUM ENGINEERING & CONTRACTING - ABUDHABI

(2014-05)

• Increased revenues by 20 % within the first year as Sales Manager.
• Reduced expenses and cost leakage by 5%.
• Attended weekly meetings with the MD to discuss strategies.
• Recruited, interviewed and hired individuals who would add value, dedication, and knowledge to our team.
• Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings.
• Exceeded annual sales target by 10%.
• Created and launched new marketing strategies that resulted in 15% sales increase.
• Planned and directed staff training and performance evaluations.
• Reviewed operational records and reports to project sales and determine profitability.
• Approved all sales staff budget expenditures.
• Contacted customers by phone and email in response to inquiries.
• Promptly resolved all customer requests, questions and complaints.
• Built relationships with customers and the community to establish long-term business growth

Sales and Operations Engineer - TITANIUM ENGINEERING & CONTRACTING - ABUDHABI

(2011-05 - 2014-05)

Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of actions. Provided technical troubleshooting and problem solving for clients with installed equipment issues.

• Prepared cost estimates by studying customer documents/drawings and consulting with project managers.
• Gained customer acceptance by demonstrating cost reductions and operations improvements.
• Attended trade shows and seminars to promote products and learn about industry developments.
• Applied mathematical and technical skills and understanding of engineering principles to design new products which suited clients' requirements.
• Presented drawings to project managers and incorporate recommended changes.
• Oversaw quality assurance protocols to optimize designs

Site Engineer - TITANIUM ENGINEERING & CONTRACTING - ABUDHABI

(2008-05 - 2011-05)

Supervising all on site and in-house steel fabrication and machining jobs.

• Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
• Inspected and rectified, if required, each fabrication and machining job with respect to it's accepted tolerance margins.
• Monitored personnel and construction activities for compliance with health and safety requirements.
• Surveyed site, marked locations and oversaw construction of roads and other necessary components.
• Sourced and managed construction materials for site.
• Prepared project proposals, including cost estimates, schedules and project specifications.
• Prepared reports detailing site activities, incidents and resolutions.
• Responded to technical concerns and devised solutions to resolve problems.

B.E. - Computer & Information Systems - NED University of Engineering and Technology (2007)

High School Diploma - Pre-Engineering - Islamia English school (2003)