Muhammad Ismail

i worked as IT Leader with 10+ years of experience driving infrastructure transformation, reducing operational costs, and mentoring high‑performing teams across the UAE enterprise and education sectors.

Senior IT Technical Specialist roles in Abu Dhabi

Expertise across networking, systems, cloud, Azure, Microsoft 365, Intune, JAMF, ManageEngine, and enterprise IT operations

Strong hands‑on experience with AD, GPO, DNS, DHCP, ADFS, RADIUS, firewalls, routers, switches, VPNs, and wireless networks

Proven ability to deliver Tier 2/3 support, resolve 95% of incidents within SLA, and automate infrastructure tasks (40% workload reduction)

Experience managing PowerSchool SIS, LMS platforms, digital learning tools, and school IT environments

Leadership in training, mentoring, capability assessments, and IT team development

Cloud architecture experience with Azure IaaS/PaaS, hybrid identity, and SSO integrations

Strong foundation in LAN/WAN, Cisco environments, Avaya voice systems, Windows Server, Exchange, SQL, and enterprise security

Master’s Degree – University of Peshawar (2013)

Bachelor’s Degree – University of Peshawar (2010)