Muhammad Mballo

Customer service representative

كفاءة

Dubai, دبيعضو منذ ٢٧ أغسطس ٢٠٢٣

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نبذة

Customer-focused person with over four years of relevant experience as a business owner, where I demonstrated the ability to effectively manage customer inquiries and complaints. Proficient in major CRM software, and Skilled in implementing effective sales and marketing strategies to drive business growth. Seeking a challenging and rewarding opportunity as a customer service representative.

الخبرة

PARTNER - Mabalo Perfumes LLC / United Arab Emirates, Abu Dhabi - Sep 2019 - Jul 2023

Enhanced customer satisfaction: Collaborated to develop and implement strategies that led to a 15% increase in customer satisfaction scores over a six-month period.
Reduced response time: Streamlined communication processes, resulting in a 20% reduction in average response time to customer inquiries, leading to quicker problem resolution.
Customer retention strategy: Collaborated with marketing and sales teams to develop a proactive customer retention strategy that contributed to a 10% increase in customer retention rates over a quarter.

Quality assurance enhancements: Led the integration of a quality assurance framework, resulting in a 25% improvement in the accuracy and completeness of customer support interactions.