Musab Ismail

Motivated call center agent and Help Desk IT support with a demonstrated history of working in the information technology, with versatile skills including communication skills, team work, report and document preparation, Organized and adaptable with experience working in various office environments.

Call center Representative - Canar Telecommunication

Company Ltd.

Jun 2021 – Jan 2022

• Handled customer inquiries and complaints 
• Provided information about the products and services
• Troubleshot and resolved product issues and concerns
• Documented and updated customer records based on interactions
• Developed and maintained a knowledge base of the evolving products and services Monitoring and

Communications and Information Technology

Jan 2020 – Jun 2021

• maintaining computer systems and network. 
• Installing & configuring computer software, hardware,systems, networks, printers, ATMs, and scanners .
• Responding in a timely manner to service issues and requests .
• Troubleshooting internet connectivity issues and setup a network.
• Using help desk ticket system to document and accurately keep track of all user Issues.
• Providing training technical support to users on related technology

Bachelor of Information Security and Management -

Sudan International University sept 2015 - Des 2019

Khartoum – Sudan