Nahid Husain

Detail-oriented and service-focused professional with experience in call center operations, and data accuracy within the healthcare sector. Skilled in handling high-volume inquiries, resolving issues efficiently, and delivering clear communication through both written and verbal channels. Known for patience, empathy, confidentiality, and timely problem resolution.

IT - Call Centre Agent at Zulekha Hospital (2013-01 – 2015-12)

• Answered phonecalls
• Maintained confidentiality and security of sensitive data during all interactions
• Troubleshot minor IT or software-related issues for patients or clients (e.g., appointment system issues, login problems)

Claims Analyst at Zulekha Hospital (2015-01 – 2023-12)

• Coded inpatient notes using 3M software with ICD, CPT, and HCPCS codes
• Maintained Excel records of Operation Theater data
• Ensured timely and accurate submission of insurance claims

Clinical Analysis/Data Entry Assistant at Zulekha Hospital (2024-01 – Present)

• Enter psychometric test data (MMPI, CBCL, BASC) into systems
• Conduct data checks and corrections for accuracy
• Assistance in scoring psychometric tests

Science – Ibn Seena English High School (1997-05)

English Pre-Medicine – The University of Texas at Austin (2000-12)