Nana Akwasi

I am excited about the opportunity to become part of a prestigious brand that prioritizes innovation and excellence. My enthusiasm for the hospitality industry is matched by my dedication to ensuring guest satisfaction. With proficient skills in Front Office operations,

Sales, Marketing, and Event coordination, I am committed to leveraging my management expertise to contribute positively to the team. I am always in pursuit of professional development and am eager to further refine my skills and knowledge to excel in my role.

ACCRA MARRIOTT

HOTEL

Accra

Oct 2022 - Sep 2023

Front Desk Agent

• Delivered exceptional guest service by proactively offering comprehensive services throughout guests' stays, ensuring memorable and unique experiences.
• Collaborated effectively with cross-functional teams, utilizing

Microsoft Office, Opera PMS, and GXP to address and resolve guest issues, boosting overall satisfaction.

• Entrusted as shift leader in the absence of the front office supervisor, demonstrating leadership and the ability to manage front office operations.
• Contributed to the hotel's significant improvement in

TripAdvisor rankings, ascending from 7th to 3rd out of hotels in Ghana YTD.

• Actively managed and utilized guest feedback to enhance the hotel's Guest Satisfaction Score, particularly in the 'intent to recommend' category, aligning with business goals.
• Performed additional duties as required by management,

showcasing flexibility and a strong commitment to team Success.

KWAME NKRUMAH

UNIVERSITY OF

SCIENCE AND

TECHNOLOGY

Kumasi

2021

Bachelor's. Hospitality and Tourism Management

• Specialized in Front Office Management.
• Expertise in Sales and Marketing.
• Proficient in Tourism Management.
• Skilled in Reservations and Events Management.
• Knowledgeable in Housekeeping Management.