Paulette Ngatia

Personable and customer-oriented barista with over 3 years experience making coffee beverages at cafes. Passionate about fair trade coffee and exotic blends. Skilled at latte art, multiple espresso machines, and customer service.

August 2021 - uptodate , Cafe Two point Oh, Dubai ,Umm Suqeim 2 Senior Barista

Responsibilities

➢ Prepare specialty coffee and tea drinks .

➢ Knowledge of sourcing, roasting, extraction, milk temperatures, and differentbrewing methods.

➢ Answering the phone while greeting visitors in a busy time of the cafe.

➢ Keeping track of inventory and placing new orders.

➢ Grinding coffee beans.

➢ Daily coffee calibration

➢ Adding artistic designs to the top of a latte.

➢ Preparing to open the store.

➢ How to create a drink for a customer based on his or her individual preference.

➢ Explaining to guests and waitresses on characteristics of different types of coffee.

➢ Giving suggestion and reference to the customers regarding the type of coffee beans we have and coffee we serve.

➢ Creating stock displays.

➢ How to add foam and texture to milk.

➢ Training others to carry out a task or role.

➢ Requesting feedback from the guests.

➢ Understanding product knowledge regarding the cafe menu and standard operation.

April ( 2019) - July (2021 ) : Barista / Waitress Mara Restaurant and Lounge, Dubai, Jumeirah

September( 2018) - April ( 2019) : Barista / Cashier

Pantry and Provisions , On the Go coffee shop, Nairobi, Kenya.

July (2016 )- August (2018) : Waitress Gelian Hotel Machakos - Kenya

June (2018) – July (2018) : Barmisco Hospitality and commercial training Institute. The City and Guilds of London Institute. Successfully in model one .Level two Barista Skills.

Jan (2015) – March (2015): Prime Stuff Limited , Acquired certificate in Food and Beverage Service. Courses covered are:

➢ Product knowledge.

➢ Food and Beverage service theory and practical.

➢ Customer Service.

➢ Ethics and integrity