Rajeshree Darekar

Experienced banking professional with 9 years of expertise in client experience, end-to-end onboarding, and relationship management. Skilled in delivering seamless customer journey, managing client documentation, ensuring KYC/AML Compliance, and improving service processes. Proven ability to enhance customer satisfaction, collaborate with stakeholders, and drive operational excellence through a customer-centric approach.

Business Development Executive - FIRST ABU DHABI BANK - Abu Dhabi, UAE

(2017-11)

Managed end-to-end onboarding, keeping client experience smooth from engagement to activation.

• Verified customer documentation and completed due diligence for KYC and AML.
• Built client relationships through consistent service updates during onboarding.
• Conducted client needs assessments and recommended suitable cross-sell and upsell options.
• Guided customers through documentation policies and procedures to support onboarding.
• Maintained confidentiality while handling sensitive customer information professionally and carefully.
• Trained and guided new team members on sales processes and customer handling.
• Collaborated with teams to sustain a positive, supportive work culture.
• Identified issues quickly and implemented effective solutions through problem-solving.
• Managed time and priorities by supporting multiple clients simultaneously.
• Delivered a high-quality onboarding experience that improved customer satisfaction, retention, and long-term client relationship.

Technical Network Engineer - WIPRO INFOTECH - Mumbai

(2014-05 - 2017-06)

Diagnose and troubleshoot software, hardware, and network faults using standard procedures.

• Research and identify fixes for technical problems using knowledge bases.
• Document customer issues and resolutions in the company CRM system.
• Provide front-line technical support to resolve hardware, software, and network issues.
• Monitor, troubleshoot, and maintain network infrastructure including routers, switches, and firewalls.
• Escalate complex technical issues with cross-functional teams until resolution is reached.
• Perform root cause analysis for network disruptions and implement preventative actions.
• Develop and deliver user training on technical systems and network best practices.
• Document support processes, solutions, and network configurations for ongoing reference.
• Assist with design and deployment of network upgrades and new infrastructure.

Master of Technology - M.Sc. IT - Mumbai University (2015-06 - 2017-06)

Bachelor of Technology - B.Sc. IT - Mumbai University (2011-06 - 2014-05)