Ramzi Njeh

Hello

My name is Ramzi Im 26 years Old , Tunisian Nationality ,Nice to meet you

I have worked hard in previous jobs to develop specific and necessary soft skills for this position. I am a highly organized person, which makes me a great choice to manage an executive's calendar. I am extremely personable, so I feel confident handling phone calls and email correspondence. I am also very adaptable. If the executive has a sudden change of plans, I will quickly and confidently handle all the updates to their schedule.

Customer Service Representative F&B

• Utilising Interpersonal communication skills when engaging with customers .
• Assist with the onboarding of new customers , ensuring smooth transation and succeful implementation of our products and services .
• Assist customers with requests for information , complaints , making appointments , and resolving issues .
• Answer customer inquiries and provide information on products and services via phone , email , or social media .
• Answer incoming calls from customers and greeting customer in a freindly , proffesional manner using the suggested script .
• Maintaining good relation with the customers .
• Collecting and analysing customer feedback .

• Greet customers and assist them in finding products.
• Provide product information and recommendations.
• Answer customer questions and handle complaints or concerns.
• Process sales transactions, returns, and exchanges.Upsell and cross-sell products to increase sales.
• Stay informed about the products and services offered.Be knowledgeable about promotions, sales, and company policies.
• Assist in setting up displays and arranging merchandise.
• Ensure the store is clean, organized, and well-stocked.
• Build and maintain relationships with customers to encourage repeat business.
• Collect customer feedback to improve service and products.
• Meet or exceed sales targets and performance metrics.
• Participate in training sessions to improve sales techniques and product knowledge.
• Work with team members to ensure a positive customer

I have a Bachlor degree in SCiense technical Mechanical engeneering from higher institut of education and technologie on july 2029 .