Rere Roshdy

Customer Service, Collections, and Real Estate professional with over 19 years of experience managing client relationships, resolving inquiries, and recovering outstanding payments across sales-driven environments. Skilled in persuasive communication, consultative selling, and delivering consistent results through strong negotiation and problem-solving abilities.

Customer Service and Collections Officer at Atlas Holidays Tourism (2019 – 2026)

• Manage customer inquiries and booking requests professionally and promptly.
• Promote timeshare sales through persuasive customer presentations effectively.
• Sell tourism packages according to customer travel needs.
• Persuade customers to select suitable holiday packages confidently.
• Follow up outstanding customer payments and collection requests.
• Resolve customer concerns regarding bookings and payment procedures.

Customer Service and Collections Officer at Sun Hills (2017 – 2019)

• Managed customer inquiries and booking requests professionally, promptly.
• Promoted tourism packages through persuasive customer presentations effectively.
• Processed outstanding customer payments and collection requests promptly.
• Resolved customer concerns regarding bookings and payment procedures.

Real Estate Broker at VTS Marketing of Residential Units L.L.C. (2009 – 2017)

• Market available residential units according to company plans for targeted clients.
• Present residential unit details and explain specifications and benefits to interested clients.
• Schedule residential unit viewings with clients at suitable times.
• Follow up on client inquiries and provide information about available residential units.
• Coordinate initial residential unit booking procedures with clients.
• Record client information and requests for suitable residential units.

Sales Associate at Mediterranean Tourism Company (2007 – 2009)

• Promoted timeshare sales through persuasive customer consultations.
• Sold tourism packages matching customer travel requirements.
• Persuaded customers through effective communication and sales techniques.

Sales Associate at Al-Ans Tourism Products Company (2005 – 2007)

• Promoted tourism products effectively through persuasive customer consultations.
• Assisted customers confidently in selecting suitable tourism products.
• Successfully converted customer inquiries into confirmed tourism purchases.

Bachelor of Science in Plant Microbiology – Zagazig University, Egypt