Muhammad Shabbir

Customer-focused and outcome-driven professional with 5 years of cross-functional experience across aviation guest services, high-volume retail, and consultative sales. Proven track record of boosting customer loyalty, resolving complex disputes, and optimizing service operations. Adept at managing fast-paced international arrivals/departures environments and translating customer needs into successful sales conversions

Customer Services Representative at Dnata (Transguard Group) (2021-11 – Present)

• Passenger Logistics: Coordinate meet-and-greet services for diverse international passengers during time-critical arrivals and departures.
• Special Assistance Care: Provide dedicated, empathetic mobility and logistical support for passengers requiring specialized services.
• Service Standards: Monitor daily frontline performance to implement service strategies that consistently exceed airport customer metrics.
• Relationship Management: Deliver professional interpersonal support to defuse high-stress travel delays and protect corporate reputation

Sales and Retail Services Specialist at Ghosia Traders (2016 – 2021)

• Revenue Generation: Generated measurable sales growth by executing an interactive customer engagement framework on the retail floor.
• Consultative Selling: Analysed customer specific preferences to build customized product solutions and successfully close transactions.
• Client Development: Maintained active B2B and B2C client pipelines through consistent communication and timely resolution of inquiries.

Master's Degree in Islamic Studies – Allama Iqbal Open University (2017)

Certification in Computer Hardware & Networking – Vocational Training Institute Faisalabad (2016)