Shumaila Harper

Multicultural and highly adaptable Hotel Receptionist with 10 years of experience in Dubai's premier, high-volume luxury hospitality sector. Multilingual professional fluent in Arabic, English, Hindi, and Urdu. Proven expertise in managing front desk operations for premier properties with over 300 rooms, delivering flawless service, exceptional guest satisfaction, and managing VIP relations for an international clientele.

Skilled in cross-cultural communication, operational efficiency, and utilizing OPERA software programs to optimize room occupancy and streamline check-in processes.

Salon in-charge and receptionist at Glitz Beauty Center (2025-01 – 2025-12)

• Certified beautician with practical expertise in manicure, pedicure, nails (acrylic with different designs), waxing, threading, facial, hair styling, blow dry, and party makeup.
• Supervised daily front -of- house and back -of - house salon operations in a high-volume environment.
• Managed day- to- day operation of a busy salon environment.
• Welcomed every guest with a warm, professional attitude.
• Handled high- volume communication by answering phone calls, texts, and email promptly.
• Scheduled, rescheduled, or canceled appointments via phone, email, and booking software.
• Called or messaged clients ahead of time to confirm upcoming slots.
• Provided clear information about salon services, prices, and staff availability.
• Ensured that the salon environment meets cleanliness and hygiene standards required by law.
• Resolved any complaints that clients may have about the salon or employees.
• Coordinated weekly staff duty roster for employees.
• Assisted with inventory control, stocking, and retail product management.
• Ensured all accounting transactions (cash, credit card, bank transfer, and cheque) were posted in an accurate and timely manner.
• Maintained extensive daily hands–on experience using the Fresha salon software.

Salon in-charge and receptionist at Ombre Salon JVC (2024-01 – 2024-12)

• Certified beautician with practical expertise in nails, waxing, threading, facial, hair styling, blow dry, and party makeup.
• Supervised daily front -of- house and back -of - house salon operations in a high-volume environment.
• Managed day- to- day operation of a busy salon environment.
• Welcomed every guest with a warm, professional attitude.
• Handled high- volume communication by answering phone calls, texts, and email promptly.
• Scheduled, rescheduled, or canceled appointments via phone, email, and booking software.
• Called or messaged clients ahead of time to confirm upcoming slots.
• Provided clear information about salon services, prices, and staff availability.
• Ensured that the salon environment meets cleanliness and hygiene standards required by law.
• Resolved any complaints that clients may have about the salon or employees.
• Coordinated weekly staff duty roster for employees.
• Assisted with inventory control, stocking, and retail product management.
• Ensured all accounting transactions (cash, credit card, bank transfer, and cheque) were posted in an accurate and timely manner.
• Maintained extensive daily hands–on experience using the Fresha salon software.

Commercial Sales Representative at Rayna Tourism (2023-01 – 2024-12)

• Promoted Dubai excursions, desert safari, Burj Khalifa tours, and yachts.
• Assisted guests with personalizing Dubai itineraries and managing holiday packages from inquiry to booking confirmation.
• Assisted customers with buying properties, flight booking, hotels, holiday packages, visas, transportation, tours, and other travel-related services.
• Handled desk sales, processed bookings, issued tickets, and coordinated logistics with local tour operators and transport providers.
• Maintained up-to-date knowledge of Dubai's major attractions, seasonal events, and UAE tourism guidelines.
• Logged all guests' interactions, leads, and sales pipelines in the hotel's Customer Relationship Management system (CRM).
• Worked towards specific daily and monthly sales.
• Achieved individual sales targets and contributed to the overall business growth.
• Developed and maintained strong client relationships to encourage repeat business.
• Resolved customer concerns and travel-related issues professionally and efficiently.
• Maintained accurate records of bookings, customer interactions, and sales activities.
• Met and exceeded individual and team sales targets while ensuring high levels of customer satisfaction.
• Built a strong relationship with hotel guests while maintaining the highest standards of hospitality.
• Ensured the travel desk was always well presented and reflected the company's premium brand image.
• Responded promptly to client queries and provided accurate information about travel options.

Front Desk Receptionist at Golden Sands Hotel & Residency LLC (2019-01 – 2023-12)

• Provided timely check-in/out of guests through a robust understanding of the company policy and procedures.
• Constantly greeted all guests with a positive, welcoming demeanor.
• Maintained workspace in an organized and professional manner that led to efficient handling of guests and handover to coworkers at the end of each work shift.
• Effectively communicated to guests, staff, and management via emails and telephonic means.
• Responsible for the accuracy and timely upkeep of the reception logbook.
• Demonstrated ability to de-escalate situations when guests appear unsatisfied or upset.
• Generated and submitted the Sharjah tourism report monthly.
• Performed the Sharjah tourism check-in/out on a daily basis.
• Properly assigned rooms for arriving guests and ensured rooms were inspected in order to prevent delays upon arrival.
• Coordinated with various Travel Agents to resolve concerns raised by guests during their hotel stay.
• Conducted follow-up measures with (due-out) Guests on a daily basis to determine if scheduled, late, or extended check-outs are required.
• Initiated Advance Reservations and ensured all requirements were fulfilled contingent upon room availability.
• Ensured all accounting transactions (cash, credit card, bank transfer, and cheque) were posted in an accurate and timely manner.
• Verified all cash floats were accurate at the end of each shift.
• Routinely trained new staff members about hotel standard operating procedures and operating systems.
• Coordinated transport for guests to various destinations.
• Populated details of each guest in the Criminal Investigation Department (CID) system.
• Assumed the duties of a supervisor during their absence to avoid any degradation of service.
• Attended different Sharjah Commerce and Tourism Development Authority (SCTDA) meetings.
• Extensive experience in the OPERA software program.

Front Desk Receptionist at Ramada Hotel Sharjah (2019-01 – 2019-12)

• Provided timely check-in/out of guests through a robust understanding of the company policy and procedures.
• Constantly greeted all guests with a positive, welcoming demeanor.
• Maintained workspace in an organized and professional manner that led to efficient handling of guests and handover to coworkers at the end of each work shift.
• Effectively communicated to guests, staff, and management via emails and telephonic means.
• Responsible for the accuracy and timely upkeep of the reception logbook.
• Demonstrated ability to de-escalate situations when guests appear unsatisfied or upset.
• Performed Sharjah tourism check-in/out on a daily basis.
• Properly assigned rooms for arriving guests and ensured rooms were inspected in order to prevent delay upon arrival.
• Coordinated with various Travel Agents to resolve concerns raised by guests during their hotel stay.
• Conducted follow-up measures with (due-out) Guests on a daily basis to determine if scheduled, late, or extended check-outs are required.
• Initiated Advance Reservations and ensured all requirements were fulfilled contingent upon room availability.
• Ensured all accounting transactions (cash, credit card, bank transfer, and cheque) were posted in an accurate and timely manner.
• Verified all cash floats were accurate at the end of each shift.
• Coordinated transport for guests to various destinations.
• Populated details of each guest inside the Criminal Investigation Department (CID) system.
• Extensive experience in the OPERA software program.

Front Desk receptionist at Sahara Hotel Apartments (2015-01 – 2018-12)

• Provided timely check-in/out of guests through a robust understanding of the company policy and procedures.
• Constantly greeted all guests with a positive, welcoming demeanor.
• Maintained workspace in an organized and professional manner that led to efficient handling of guests and handover to coworkers at the end of each work shift.
• Effectively communicated to guests, staff, and management via emails and telephonic means.
• Responsible for the accuracy and timely upkeep of the reception logbook.
• Demonstrated ability to de-escalate situations when guests appear unsatisfied or upset.
• Generated and submitted the Sharjah tourism report monthly.
• Performed the Sharjah tourism check-in/out on a daily basis.
• Properly assigned rooms for arriving guests and ensured rooms were inspected in order to prevent delays upon arrival.
• Coordinated with various Travel Agents to resolve concerns raised by guests during their hotel stay.
• Conducted follow-up measures with (due-out) Guests on a daily basis to determine if scheduled, late, or extended check-outs are required.
• Initiated Advance Reservations and ensured all requirements were fulfilled contingent upon room availability.
• Ensured all accounting transactions (cash, credit card, bank transfer, and cheque) were posted in an accurate and timely manner.
• Verified all cash floats were accurate at the end of each shift.
• Coordinated transport for guests to various destinations.
• Populated details of each guest in the Criminal Investigation Department (CID) system.
• Attended different Sharjah Commerce and Tourism Development Authority (SCTDA) meetings.
• Extensive experience in the OPERA software program.

M.A in Pakistan Studies – University of Karachi

B.A in International Relations – Federal Urdu University

Intermediate in Pre-Medical – Board of Secondary Education

Matric in Science – Board of Secondary Education