Sulieman Elias

Customer Service Officer | Cash Handling & Reconciliation

كفاءة

Dubaiعضو منذ ٣٠ سبتمبر ٢٠٢٦

Cash handling and end-of-shift cash and account reconciliationPayroll cash disbursement and high-value cash responsibilityTransaction verificationAccuracy and strong attention to detailCustomer serviceComplaint resolutionCustomer retentionTeam supervision and guidanceCompliance with company policiesConfidentialityRecord-keepingMicrosoft OfficeScheduling and appointment managementQuick learner of new systems

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نبذة

Customer service professional with 6+ years of experience in cash handling, end-of-shift cash and account reconciliation, and team supervision. Entrusted with cash of up to AED 200,000, including payroll disbursement, with zero shortages or errors on record. Supervises 20+ staff and consistently raises service quality and customer satisfaction.

Holds a Bachelor's degree in ICT Engineering and learns systems quickly. Seeking a Customer Service Officer / Teller position at Al Fuad Exchange, where accuracy, integrity and customer trust are essential.

الخبرة

Phone Customer Experience Service Supervisor at Al Awas Butchery and Grill (2021-11 – Present)

Promoted to supervisor in recognition of consistent performance; lead and guide a team of 20+ staff to ensure smooth daily operations.

Handle and reconcile large cash amounts, at times up to AED 200,000, including payroll disbursement, with zero shortages and no errors.
Reconcile cash and accounts at the end of every shift and report the results to management.
Rapidly improved customer service performance in a short period of time.
Conduct customer satisfaction surveys, follow up on complaints and suggestions, and resolve issues promptly in line with company policy.
Follow up with existing customers to understand reduced visits and offer tailored solutions, improving retention.
Keep management informed of progress, challenges and proposed solutions.

Customer Service Supervisor and Cashier at SGS – Syrian International Superintendents (2019-12 – 2021-09)

Handled cash with high accuracy, verifying cash in and out and reconciling at the end of each shift.
Checked inventories, transfers and receipts, and confirmed transaction summaries and balances.
Built strong customer relationships that encouraged repeat business and attracted new customers.
Answered inquiries, resolved complaints, and escalated issues and proposals to management for timely solutions.