Manuel Job
Customer Support Specialist | Remote | Bilingual (PT/EN)
Talento
CamacupaMembro desde 8 de agosto de 2026
Active listeningEmpathyConflict resolutionDe-escalationLive chatEmail supportPhone callsSocial media responses
·
Contratar esta pessoa
Envie uma proposta de trabalho diretamente para este candidato
Active listeningEmpathyConflict resolutionDe-escalationLive chat
Sobre
Dedicated and empathetic Customer Support Specialist with hands-on training in user-focused problem-solving and clear communication. Fluent in Portuguese (native) and English (intermediate). Skilled in handling customer inquiries via chat, email, and phone. Detail-oriented, patient, and committed to delivering positive customer experiences in fast-paced remote environments.
Experiência
Freelance QA Tester & Support Specialist at uTest / AcademyBugs (2026-01 – Present)
- Communicated with international teams to resolve testing issues and clarify requirements
- Documented bug reports with clear, step-by-step instructions for developers
- Provided user feedback to improve product experience and customer satisfaction
- Managed multiple support tickets and inquiries in fast-paced test cycles
Formação
QA & Software Testing Program – uTest Academy (2026-01 – 2026-12)
Competências
Customer Support SpecialistRemoteBilingual (PT/EN)
