Priscila Baila

Personal Secretary / Affiliate Program Manager at ProConnect (2025-09 – Present)

Hybrid job managing executive calendars, correspondence, and affiliate partnership programs

• Managed executive calendars, meetings, and daily schedules to ensure optimal time management
• Handled professional correspondence, emails, and confidential documents
• Prepared reports, presentations, and administrative documentation
• Followed up on tasks, deadlines, and action points to ensure timely completion
• Maintained organized digital and physical filing systems
• Supported decision-making by providing accurate information and status updates
• Managed sensitive information with discretion and confidentiality
• Recruited, onboarded, and managed affiliate partners
• Built and maintained strong relationships with affiliates to drive long-term performance
• Negotiated affiliate deals, CPA, RevShare, and hybrid commission structures
• Monitored affiliate performance metrics (FTDs, conversions, ROI, revenue)
• Optimized affiliate campaigns to increase traffic quality and profitability
• Provided affiliates with marketing materials, tracking links, and strategic guidance
• Investigated traffic quality, fraud cases, and compliance issues
• Analyzed reports and data to improve acquisition and retention strategies
• Coordinated with marketing, compliance, and support teams
• Resolved partner issues related to tracking, payments, and accounts

Public Relations (PR) Assistant / Coordinator at Bet365 (2025-07 – 2025-09)

Remote position focused on identifying and partnering with influencers and content creators to promote company brand

• Researched and identified potential streamers, influencers, and social media/Telegram channels to promote the company's brand and services
• Assisted in outreach and negotiations with partners to secure promotional opportunities
• Drafted and sent multiple proposal and partnership emails to prospective collaborators
• Contributed to relationship management by tracking communication and maintaining contact databases

Contact Center Specialist at Mostbet (2025-03 – 2025-07)

Remote multilingual customer support specialist providing assistance via live chat

• Provided multilingual customer support (English, Portuguese, Spanish) via live chat
• Resolved customer inquiries related to accounts, payments, and technical issues, ensuring timely and effective solutions
• Handled high-volume support requests while maintaining quality and meeting service-level agreements
• Collaborated with internal teams (IT, payments) to escalate and resolve complex issues
• Delivered personalized assistance that increased customer satisfaction and retention

Call centre agent at Ucall (2024-03 – 2025-03)

Customer service representative handling inquiries and technical support

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
• Developed strong relationships with customers to encourage repeat business opportunities
• Advised customers on technical problems and troubleshooted solutions over the phone
• Transferred difficult or complex calls to supervisors when necessary
• Identified opportunities to improve processes by analyzing customer feedback data
• Resolved customer issues quickly and efficiently to maintain customer satisfaction

English Teacher at Champion Language Center (2021-10 – 2024-08)

3-year tenure teaching English as a second language with focus on diverse student needs

• I have worked here for 3 years and gained experience as a Teacher, where I had the opportunity to work with different types of students and help them achieve their goals
• Collaborated with colleagues to develop new strategies for teaching English as a second language
• Utilized multimedia resources such as videos and podcasts in class sessions
• Encouraged student critical thinking and discussion using variety of teaching techniques

Client & Procurement Management at Restaurante e Salão de Festas Tcwoa (2018-11 – 2020-02)

Event coordination and procurement specialist managing client bookings and inventory

• Managed client bookings for events, including scheduling and coordination
• Presented venue facilities and services to potential clients
• Handled purchasing of supplies and inventory
• Organized and maintained invoices and financial records

Information System Operator (Elections 2017) at SINFIC (2017-07 – 2017-08)

Electoral system operator providing technical support to voters

• Provided customer support to voters using the electoral information system
• Assisted users with system updates and documentation processes
• Performed basic system maintenance and troubleshooting
• Ensured accurate data handling and user guidance

Organization & Management – Universidade Gregório Semedo