Alan Pros

Data Analyst and CX Analytics professional with experience in managing and organizing operational information to gain first-hand understanding of customer needs and challenges. C1 English proficiency, with the ability to collaborate in multicultural environments. Recognized for analytical thinking, adaptability, and problem-solving skills. Continuously developing expertise in data visualization and databases to generate insights and improve decision-making.

Data Analyst at Ministry of Health, Province of Buenos Aires (2020-01 – Present)

• Collect, validate, and analyze data on the distribution of medical supplies across 30+ healthcare centers using Excel and SQL.
• Designed weekly dashboards for teams, contributing to a 20% improvement in delivery efficiency.
• Coordinate with cross-functional teams to ensure data accuracy and timely reporting for critical resource allocation.
• Maintain constant communication with suppliers and medical centers, ensuring optimal service quality.

Data Operations Coordinator at Cat Technologies (2016-01 – 2019-12)

• Developed skills in data validation and ticket resolution within CRM systems.
• Created automated weekly reports in Excel to visualize customer service metrics and identify operational bottlenecks.
• Interpreted key indicators such as average response time and resolution rate to improve customer experience and prevent churn, providing insights that increased efficiency by over 15%.

Customer Service Representative (U.S. Market) at Zurich Insurance S.A (2014-01 – 2015-12)

• Contract review and resolution of inquiries related to auto insurance in the U.S. market, reducing response times by 18%.
• Contract analysis, identification of product opportunities, and specialized technical support.
• Proactive monitoring of satisfaction metrics (NPS/CSAT), increasing customer satisfaction by 12%.