Brenda

Bachelor's Degree in Education Sciences with a specialization in the English Language and over 4 years of consolidated experience in the bilingual Call Center sector. Specialist in customer service, prospects management, and application processing in high-demand environments such as Teleperformance and The Office Gurus. I stand out for my ability to resolve conflicts, assertive communication in English (written and verbal), and process optimization through phone and email channels.

Customer Service at The Office Gurus (2023-01 – Present)

Specialist in customer service and leads management in a high-demand bilingual environment, with solid experience in application processing. I stand out for optimizing processes through phone channels, resolving conflicts with assertive communication, both written and verbal, in the English language.

Customer Service at Teleperformance (2021-01 – 2022-12)

Specialist in bilingual customer service, with progressive experience that began in chat support management and advanced to case resolution through call channels. In this high-demand environment, I excelled in application processing, driver assistance, and conflict resolution, applying assertive and fluent communication in English to optimize the user experience.

Bachelor's Degree in Education Sciences with a Specialization in the English Language – Universidad Católica de El Salvador (2015-01 – 2021-12)

High School – Centro Escolar General Francisco Menéndez (2013-01 – 2014-12)

Basic Education – Centro Escolar Sor Henríquez (2002-01 – 2011-12)