Gabriel Saiz

Senior operations bilingual leader with 20+ years of experience building and scaling high-performing teams in complex, matrixed and global environments. Strong focus on operational excellence, risk and controls, governance, and stakeholder management. Proven ability to lead transformation initiatives, manage large teams, and deliver results aligned with strategic business objectives.

Strong technology background and extensive experience managing complex client relationships across global regions. Proven track record operating at the intersection of technology, customer engagement, and business outcomes. Leading multidisciplinary teams and partnering with Sales and Operations to drive revenue retention, service excellence, and long-term value.

Recognized for versatility, trust-based leadership, and adaptability across industries and cultures. Strong track record in Customer Success leadership, owning onboardings, adoption, renewals, retention and expansion for complex portfolios. Managed a USD 7.5M portfolio with 94% renewal rate, 20% YoY churn reduction and USD 8K+ average annual expansion ARR per account.

Client Delivery & Customer Success Lead at Nespon Solutions (2026-04 – Present)

Leading end-to-end client delivery for a Salesforce implementation for a U.S.-based enterprise client, combining project execution with strong customer alignment and stakeholder management. Responsible for orchestrating a globally distributed delivery model, leading cross-functional teams across the United States and Pakistan, ensuring alignment, execution continuity, and high-quality outcomes in a multi-time-zone environment. This role builds on my background in Customer Success and Service Leadership, applying those principles to ensure not only delivery execution, but also client confidence, clarity, and long-term value realization in a global delivery context.

• Client engagement and alignment across ongoing discovery and delivery sessions
• Leadership of distributed teams (U.S. and Pakistan), driving coordination, accountability, and delivery consistency
• Translation of business needs into structured delivery plans and actionable work items (Jira)
• Ensuring traceability between client discussions, decisions, and deliverables
• Proactive risk identification and resolution in a dynamic, evolving scope environment

Customer Success Senior Manager – Southern Cluster & LATAM at Cirion Technologies (formerly Lumen / CenturyLink) (2019-06 – 2025-12)

Regional leadership for Argentina, Chile, Perú and the rest of Latam across B2B high-touch clients from a wide range of industries. Led large, multi-regional operational teams, accountable for end-to-end service delivery, performance, and quality in complex, matrixed environments. Owned end-to-end operational processes, including onboarding, data validation, lifecycle management, and ongoing service delivery.

• Established and strengthened operational controls and governance frameworks, partnering with Risk, Compliance, Legal, and Audit stakeholders.
• Led large-scale operational transformation initiatives, improving scalability, resilience, and efficiency.
• Accountable for operational KPIs, SLAs, productivity, quality, and delivery against strategic targets.
• Acted as primary point of contact for senior global stakeholders, delivering clear executive communications on complex operational topics.
• Recruited, developed, and retained high-performing teams, fostering a culture of accountability, inclusion, and continuous improvement.

Manager – Application Outsourcing & Customer Support at Accenture Argentina / Global Delivery Center (2004-11 – 2019-05)

Evolved through diverse high-impact managerial roles over a 14+-year tenure, acting as a strategic partner for global clients, while leading multicultural teams of 50+ professionals.

• Exceeded SLAs for services, ensuring 99.7% uptime through operational excellence and proactive risk management.
• Orchestrated complex service delivery across the U.S., India, Philippines, aligning stakeholders to drive project execution.

Junior Professional to Leadership Roles at CompuServe Argentina, Telefónica de Argentina, SkyTel / MCI WorldCom (1990-09 – 2004-11)

Began as a Junior professional and evolved through a 14-year career progression into leadership roles across Customer Service and IT Ops. Enhanced service delivery and scalability during the rapid expansion of major telecom and tech providers.

Bachelor of Science in Computer Science – Universidad Argentina de la Empresa (UADE)

Graduate Certificate in Information Systems – U. de Belgrano

Management Program – U. Torcuato Di Tella

Leadership & Coaching Specialization – U. del Salvador

Certificate in Inspiring Leadership through Emotional Intelligence – U. Case Western Reserve

Certificate in International Leadership and Organizational Behavior – U. Bocconi