Jocele Lopez

Greet and help check-in/check-out guests in a timely manner. Answer the phone in a professional and courteous manner by helping customers with any questions or concerns regarding their reservations, charges, or any other hotel inquiries they may have. Keep up to date with accurate customer records, maintain the Colleague system for checking in guests, room availability, and billing.

Front Desk Agent at Hyatt Place Santa Fe (2023-06 – Present)

• Greet and help check-in/check-out guests in a timely manner.
• Answer the phone in a professional and courteous manner by helping customers with any questions or concerns regarding their reservations, charges, or any other hotel inquiries they may have.
• Keep up to date with accurate customer records, maintain the Colleague system for checking in guests, room availability, and billing.
• Help assist customers with billing such as; reimbursements, credit card charges, and overseeing the third-party routing.
• Process payments through the Oracle system.
• Invoice processing for any hotel supplies/necessities.
• Communicate accurate information in a timely manner to guests, refer phone calls to other hotels staff members depending on the question or concern.
• Respond to requests for any questions or information from customers.
• Provide support as needed to the sales manager, hotel amenities, and other staff members in the hotel.

Customer Service Representative at Martinizing Green Earth Cleaning (2022-01 – 2023-03)

• Handled all cash/card payments and maintained accurate records of orders
• Opened and closed business (per hours of operation)
• Processed incoming and outgoing merchandise
• Maintained and logged the customer inventory
• Resolved customer inquiries and issues professionally
• Inspected garments for stains, damage, and special cleaning instructions
• Sorted, tagged, and prepared items for dry cleaning or laundering
• Ensured garments were cleaned, pressed, and packaged to a high standard
• Provided friendly and efficient customer service during drop-off and pick-up
• Helped train new employees
• Maintained a clean and organized work environment

Cashier/Sales Floor Merchandising at Ross Dress for Less (2020-06 – 2022-01)

• Provided customer service by assisting customers with purchases, returns, and inquiries in a fast-paced retail environment.
• Processed cash, credit, debit, and check transactions accurately to ensure proper handling of payments and receipts.
• Managed cash register operations, including balancing the cash drawer at the end of shifts.
• Restocked merchandise on the sales floor and ensured products were organized and properly displayed according to company standards.
• Assisted in maintaining a clean, safe, and organized store environment by following loss prevention guidelines and store policies.
• Collaborated with team members to meet sales goals and promote special deals or discounts to customers.
• Handled customer complaints and resolved issues professionally
• Supported fitting room operations by helping customers

High School Diploma – Santa Fe High School (2018-08 – 2021-05)